We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cell Phone Repair

One Hour Device Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

This profile includes complaints for One Hour Device Repair's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

One Hour Device Repair has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Invoice #**** Ticket #1-69581 4/22 - I took my iPad to the Issaquah location of One Hour Device Repair; the tech told me they didnt have the necessary part on hand but could order it for me if I made a deposit. I made the deposit at that time, ~$170 5/6 - After much back and forth, my iPad is still not repaired, but I pick it up anyway because I cant continue waiting. At that time, the tech says the computer software wont let him issue a refund without manager approval; he cant get ahold of his manager, cant give me a phone number for the manager; suggested I email ******************************* 5/9 I have emailed three times, no reply, no call, no refund I am filing this complaint seeking a refund, and to report the bizarre business practices of One Hour Device Repair.

    • Initial Complaint

      Date:09/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction: July 28, 2023 Amount paid: $468.86 Service that this business committed to offer: screen repair for iPhone 13 Pro **** My phone screen was broken, only the surface glass was impacted so every other functionality worked perfectly - it's responsive to finger touch points and the screen brightness auto adjustment worked perfectly before they perform the repair. I could not secure an appointment with Apple Genius Bar for same day repair and I saw on their website that they offer screens that are *** parts (genuine Apple parts) that's why I visited their store. I was told during my first visit to their store on July 2nd that they need to order the screen so I need to wait for a few days, which matched the description on their website where *** parts have a lead time. So I was under the impression that I am getting my phone's screen repaired using an *** Apple certified part. However, that is not the case. They replaced the screen with an aftermarket product and now the brightness auto adjustment does not work at all. I have tried to work with this business for countless times. The solution that the business owner offered was to order an *** part and do another replacement. They tricked me to drive to their ********** times by saying the part had arrived and I can get my screen replaced, but every time I was sent home because they do not have the *** screen. And now they are not returning my calls at all. At this point I'm not trusting them to do a proper repair to fix the issue. My desired solution can be any of the below: I need them to either refund me the full amount that I paid for, plus compensate my time spent on communicating with them regarding this issue. OR I take my phone to the Apple Genius Bar, and have them reimburse me the repaid cost without returning the aftermarket screen that they supplied (because Apple does not release the screen replacement, just like they did not release my old screen)

    One Hour Device Repair is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.