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Business Profile

Electronics and Technology

Neeros Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction is 12/29/2023. I received multiple notifications today that orders were placed using my account. I immediately checked my ******* account and cancelled orders that didnt get cancelled already. I also immediately changed my password and contacted ******* via phone. The person I spoke with said everything was cancelled and assured me that one item was showing as cancelled but since they arent the seller they couldnt just cancel it. Since it was showing as cancelled they said give it a few days and it should cancel. Tonight at 9pm 11/29/2023 I received a tracking number for said item. This item was also purchased using ******* gift cards and a Mastercard that were not mine. The gentlemen on the phone escalated this to the fraud department. Tonight I contacted the seller and havent heard back. Im frustrated that sellers on ******* ship things that have been cancelled. I hope the fraud department is looking into this because I am not paying $50+ for something that I didnt order and it being shipped to ca but Im in Wa. Same complaint filed for *******.

    Business Response

    Date: 01/19/2024

    Customer placed an order for an item which was fulfilled by ******** This means ******* manages the payment, shipment and return for this order and is completely outside of our control as a seller. You can see in the screenshot we uploaded and also in the screenshots that customer has uploaded. 

    We responded back to the customer's initial email with 20 minutes. It appears customer didn't contact ******* for resolution or tried to return the product. It also appears the customer provided a confusing address which was addressed to both WA and ********. 

    Customer Answer

    Date: 01/19/2024

    I do want to close out this case but before I do I would like to add that I did contact ******* before messaging the seller. I got off the phone with ******* at 2:26pm on December 29th but sent a message to the seller at 10:16pm.  I contacted ******* multiple times and finally got *** to return the item because it wasnt deliverable due to the person who hacked my account put a Ca address but I live in Wa which is available in the *** tracking.  I refused the delivery with *** and they returned it to sender. This whole situation has been a nightmare with ******* telling me the seller was shipping it and the seller telling me ******* was shipping it. I dont know how the seller thought I didnt talk to ******* before messaging them but I did talk to them and was told the seller was shipping it so thats when I contacted them.  Can I close this out through here?  I dont want to accept the sellers response because I did contact ******* first.

Neeros Inc is NOT a BBB Accredited Business.

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