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Business Profile

Support Groups

Focus Groups

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Focus Groups's headquarters and its corporate-owned locations. To view all corporate locations, see

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Focus Groups has 2 locations, listed below.

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    • Focus Groups

      4019 259th Ave SE Issaquah, WA 98029-5753

    • Focus Groups

      2065 297th Way SE Fall City, WA 98024-7435

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/11/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called the Atlanta location today, but I am not surprised that the phone number that is listed on their ****** business profile is no longer in service. I am not surprise. When it comes to getting paid, it will take forever for you to get paid and I can never understand why it is 2023 not 2025. There are too many payment options for people to get paid in minutes the same day such as cash app, PayPal Venmo Zell stripe hell even MoneyGram and Western Union I was promised $125 and because the system kicked me off the survey and I could not complete it which is not my fault and something I have no control over I was told I would be only receiving $75 it took forever for me to receive the $75 to my account but I’m still waiting for the $75 to be added to my prepaid virtual debit card which has been over 24 hours when I add money to my prepaid debit card online or at a retail store, such as CVS or Walgreens after leaving the store the money is loaded on my cart in 15 minutes, so why is it taking forever for $75 to be added to my prepaid virtual debit card? I cannot even refer anyone to this company or sego because the first questions I get asked is how do I get paid and win and when I explain to people how they get paid and how long it takes no one is interested they change their mind. You have to wait for someone to manually do everything. Nothing is set up on auto pilot where it is done automatically when completing a survey, and that is one of the reasons why it takes forever to get paid and for the money to be added to the virtual, prepaid debit card Because it doesn’t automatically go on there. You have to wait for someone to process it which can take forever. I will no longer be doing surveys with this company or sego until they change how people get paid and provide a quicker payment option so I will basically be deleting my sego and Focusgroup account today

    Focus Groups is NOT a BBB Accredited Business.

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