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Business Profile

Swimming Lessons

SwimQwik

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Brianna P

    Date: 04/22/2024

    I have never experienced such poor treatment or disrespect from a business. I wish I had read the reviews before signing my children up for private lessons here. I enrolled my kids along with another family because the program allowed up to four children per session. I communicated with the front desk, and they confirmed that our arrangement was approved. After my kids attended just two lessons, a snowstorm hit, leading to school cancellations and the shutdown of all after-school activities. I reached out to the school to reschedule the ******* explaining that we couldn't attend due to dangerous road conditions. Despite this, the school insisted they were open and their instructors were present, so we had to forfeit the class without any chance for a makeup session.The other family's mother and I asked for the contact information for management, as well as the safety protocols they followed, because it was shocking that they wouldn't accommodate us, especially as new customers. The owner emailed back, accusing us of harassment for asking these questions, then charged my credit card for three months' worth of lessons, totaling over $1,200. When I questioned these charges, they said our behavior constituted harassment, placing a warning on my account and threatening further charges for the remaining lessons. Not only was this not mentioned in the waiver, but there was no harassment; we simply asked about management information and safety protocols.I disputed the charges with my bank, and they refunded the money. However, the business then charged me $106 for the disputed charges. I sent two follow-up emails, which were completely ignored. Moreover, there's no option to remove your credit card from their system, allowing them to continue charging you. After much hassle, I finally got the cancellation processed. I'm still in disbelief that a business like this can remain open, and the responses I received from the owner were utterly unacceptable.

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