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Business Profile

Vaporizer

Xhale Vapor N Smoke

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vaporizer.

Complaints

This profile includes complaints for Xhale Vapor N Smoke's headquarters and its corporate-owned locations. To view all corporate locations, see

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Xhale Vapor N Smoke has 4 locations, listed below.

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    • Xhale Vapor N Smoke

      5610 E Lake Sammamish Pkwy SE Ste A Issaquah, WA 98029-8922

    • Xhale Vapor N Smoke

      13333 Bel Red Rd Bellevue, WA 98005

    • Xhale Vapor N Smoke

      5963 4th Ave S Seattle, WA 98108

    • Xhale Vapor N Smoke

      15 Lake St S Ste 202 Kirkland, WA 98033

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/19/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a **** Float Vape on 10/08/22, this type of Vape is disposable and lasts for 3000puffs of nicotine, after 2.5 days the battery died and was useless. I brought it into Xhale Vapor n Smoke, the owner removed the top to examine the device. There was still juice/oil in the product indicating that the product is defective because it was not turning on or hitting. On the invoice it also states that defective e-cigs or vaporizers are to be exchanged within 14 days of purchase, if it the product does not turn on or is hitting it does not mention or exclude disposable vapes from this warranty on the receipt. He stated there was nothing he could do, offered a discount on a new item, or a mini as a replacement. I explained that I didnt want either of those as this item if defective. He told me to contact the manufacturer as there was nothing he could do, and couldnt loose money for a product he sold. I contacted the manufacturer and they stated However, we made agreements with all of our wholesalers and distributors, any returns they can bring back to our warehouse then we will replace all returns/defective items to our wholesalers and distributors. also that they can not mail out replacements to customers directly. They also directed me to their webpage to verify if the product sold is real using the authentication code. When the code was entered on the website it showed that the code could not be found indicating that the device is a fake. Its no wonder that he was nervous to give me the invoice, as well as stated he would loose money because he knew the product was faulty and a fake. All these customers are getting fake / defective items, and the owner is aware and scamming them out of their money! This is unethical and immoral and needs to be further investigated!!

    Xhale Vapor N Smoke is NOT a BBB Accredited Business.

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