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Business Profile

Cleaning Services

Your Way Cleaning Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a scheduled house cleaning. Told the scheduler not to go over 5 hours. I asked for baseboards to be wiped down. Just the downstairs cleaned. Tubs. Shower sink. Toilets. Counter. Floors mopped, the usual. They started at 9 am. When I arrived back home at 230 I asked how much longer. She said her vacuum had broken ? I looked around and all that had been done was a bed made and maybe ?? Main floor swept. Toilets weren't clean. Baseboards weren't wiped. The h Whole laundry room was missed. Sinks not cleaned out. Areas not swept or dusted. It was awful. I ended up having to so it all myself all over again

    Business Response

    Date: 05/01/2023

    Thank you, I have reached out to ************************** and resolved the issue. After communicating with her, my employee, and seeing the condition of the home (via her photos) It was  determined that there was more than could be cleaned in the five hour time frame that she requested. When ************************** booked the appointment I made he aware that this may be the case, and she agreed, but did not want to pay for more than five hours of service.

    I have cancelled her service per her request, and waived the 30 day cancelation requirement as a courtesy.

    I stand behind my employee and the work that was done. My employee even put in 20 minutes of her own time to finish the floor in one area. I was not aware of this until the complaint. I believe my staff not only did what I would expect of a cleaning technician, but she went above and beyond with kindness and finishing up the area she was working on when the five hour mark ************************** still have the email thread where ************************** agreed to this resolution. I am happy to forward them if you can instruct me on how to do so. 

    With kind regards,

    *****************************

Your Way Cleaning Service is NOT a BBB Accredited Business.

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