We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Aircraft Ground Support

Kenmore Air Harbor, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aircraft Ground Support.

Complaints

This profile includes complaints for Kenmore Air Harbor, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kenmore Air Harbor, Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Kenmore Air Harbor, Inc

      6321 NE 175th St Kenmore, WA 98028-4898

    • Kenmore Air Harbor, Inc

      PO Box 82064 Kenmore, WA 98028-0064

    • Kenmore Air Harbor, Inc

      608 W Perimeter Rd Renton, WA 98057-5348

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/01/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 10 pack of "quicktix" in 2020 to fly my kids to the San Juans in the summer of2021, to meet up with me on my boat. The smoke was so bad when we went to use the tickets that the planes were not flying...thus we cancelled our trip. I called for a refund and they said their was a 20% admin fee ... so I asked if I could use the tickets the next year, 2022, and they said of course. 2022 came around and the boat was broke so we did not plan the trip and I called for a refund. So after I was led to believe there was no problem using the tickets or getting a refund (-20%), I receive an email from their "customer service" stating extension of the tickets was only good till March of 2022 and because I refused the refund the first time that is not a option to refund them now and basically ignored me from then on. My last response was a week ago with no reply. *****

      Customer Answer

      Date: 11/04/2022

      Hello, here is a chain of emails through the process which I did not have time to send.  Though I was miss-led through the entire process with them it looks like they have all their basis covered and have every reason and legal right to deny me anything. **** poor way to run a company but welcome to Corporate ******* right.  Their employees were misleading and their customer service flat lied about it. I pretty sure I lost here so thank you for your time.  **********;

    Kenmore Air Harbor, Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.