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Business Profile

Air Conditioning Contractors

Chinook Heating & Air, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There has been services paid for for parts and labor since April.Chinook heat and air has documented the work and issues fixed but I am still having concerns with the work completed.I have spent missed work and money in hopes of resolving the concern in which has been only leading to further cost without a permanent fix to the issue. Chinook has not offered any guarantee towards the scope of work without costly reoccurrence type charges that has been the normal process without remediation to this point. They have serviced my equipment for a period of time with no resolution only costs.

    Business Response

    Date: 09/03/2024

    Chinook requests customer pay their balance at the time of service.  Since December 2023 ********************************* had us out several times to completed work on system.   There were a total of 6 invoices totaling $2476.57 for work that was completed during this time.  Customer had made 4 payments $555.46, $637.52, $293.49 and $260.87 which left a balance due on the account of $729.23.  He then chose to stop payment on a check for the $293.49 bring the total due back to $1022.72 for work that was already completed. 

     When customer called to schedule warranty work on 8/23/2024 we chose not to make the appointment until the account was brought current.  He did make the payment that afternoon and we went out that that day and completed a call back (warranty work) for $0.  The tech notes are as follows: Arrived on site and unit wasnt cooling. Found some loose wire connections from the previous repair. Tightened connections and secured to insure it wouldnt happen again. Units refrigerant pressures are good and operating properly. No other issues on site.
    Thank you for choosing chinook  by ******* on 8/23/2024, 6:48:14 PM

  • Initial Complaint

    Date:07/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i have been disputing a bill with this company for quite some time now and now they have sent me to collections for it

    Business Response

    Date: 07/18/2023

    Service performed in 2021 are still unpaid. I will no longer send statements.

    Customer Answer

    Date: 07/18/2023

     
    Complaint: 20332425

    I am rejecting this response because:

     

    I hired Chinook Heating and Air conditioning to install a new HVAC/Heat pump system for my home.  While they were installing this i expressed my concern that my back two rooms get very hot.  When they were finished with the installation they went around my home and checked the temperature at the vents.  They stated that they were all at the correct temperature.  A few days later my back two rooms were very hot.  Chinook heating and air suggested I get a duct cleaning so I did.  The people came out and taped off all my vents to my home and went on with the service.  When they were finished they were untapping the vents and i was telling the gentleman my concerns he stated while pulling the tape cover off the the vent in one of back rooms that the vent was closed and same with the other vent.  With all the people working on my new system no one noticed that the two vents were closed.  I do not believe I owe this bill to chinook heating and air.  I believe they told me I needed to get a duct cleaning when obviously it was not the issue.  

    Now, I am having problems with my new system that I spent over 8,000.00.  No one from their company has ever came out to do maintenance on this since I got it.  I was told that this was part of the purchase and now I am having issues and they are refusing to come out as I owe this bill that they told me I needed but obviously did not.  

    Sincerely,

    ***********************

    Business Response

    Date: 08/23/2023

    We will no longer be sending statements for the work performed. One of the complimentary tune *** included with a new system was performed by ****** on November 15, 2021.The other was canceled by Chinook because we have not received payment for the duct cleaning and will no longer perform services unless we are paid.

Chinook Heating & Air, Inc. is NOT a BBB Accredited Business.

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