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Business Profile

Delivery Service

The UPS Store #5727

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i bought a snap on rachet worth about 210 shipped and when i received the package all that was in it was a receipt from snap on and no rachet

    Business Response

    Date: 01/17/2023

    I believe this person called our store earlier last week, and I answered.  He told me the same thing-that he ordered a tool and the package came empty.  I stated- if you have a tracking number showing we shipped it from this store I could help, otherwise you need to contact ***.COM or the place you ordered it from.  He did not like that answer, but I can't help him if we did not ship it from our store. 

    The *** Stores are a franchise-NOT *** related otherwise.  We did not have ANYTHING to do with this shipment as we did not ship it for him or to him.  He needs to contact whomever he purchased the tool from and have them file a claim. 

    Sorry, he is having issues, but he needs to go through the proper channels and not falsely report/accuse a business who has nothing to do with any of this to the BBB.  I was polite and offered assistance, then he hung up!  

The UPS Store #5727 is NOT a BBB Accredited Business.

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