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Business Profile

Education

Northwest School of Falconry

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Northwest School of Falconry's website advertises "Falcon experiences" where you can get up close to birds of prey while learning more about them from a professional handler. On August 19th, 2024, I purchased one of their "Falcon Experience" packages for 2 people at $70 per person for a total of $140. I received an email verifying that my payment went through but no information about scheduling the experience. I used the message portal on their website to contact this organization to schedule and received no response. I found their email on their Yelp page and emailed and received no response.On Aug 23rd, after some online searching, I found a different email for them and contacted. I received a response from a **** who said to call him to schedule. We ended up talking on the phone briefly and tentatively scheduling the experience for end of October. Due to some scheduling mishaps on my part, I had to cancel this October date and I've been texting with **** to reschedule the experience since end of November and he has not responded. At this point I've decided to cancel the experience and requested a refund, but have received no response. When looking at ****** reviews of this organization, it appears that I'm not the only one this has happened to.

    Customer Answer

    Date: 12/17/2024

    Hi there,

    The business listed in this complaint (NW School of Falconry) HAS now contacted me and issued me a refund. This matter is now resolved. Thank you.

Northwest School of Falconry is NOT a BBB Accredited Business.

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