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Business Profile

Fire and Water Damage Restoration

1st Choice Restoration, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

This profile includes complaints for 1st Choice Restoration, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

1st Choice Restoration, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • 1st Choice Restoration, Inc.

      6250 W Clearwater Ave Ste 201 Kennewick, WA 99336-2811

    • 1st Choice Restoration, Inc.

      618 E Wheeler Rd Moses Lake, WA 98837-1884

    • 1st Choice Restoration, Inc.

      140 9th St NE E Wenatchee, WA 98802-4475

    • 1st Choice Restoration, Inc.

      220 1/2 E Alder St Walla Walla, WA 99362-1909

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired First Choice Restoration to clean and restore my home in June 2023, the original estimate was $35,217.79 They never completed the job per our contract. They stalled working on my house so I fired them in November and hired a new company to come in to complete the job. During the time that they were restoring my house they never completed things that they said they did. I have found several damaged items and incomplete work. When asked for an itemized statement they refuse to furnish one. They are still claiming that I owe them $21,775.72. I refuse to pay them as they did not complete the job per contract and are in breach. If anything I feel they owe me money back for damaged items and incomplete work.

    • Initial Complaint

      Date:07/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around February, my father in law filed a claim with ******************* about a basement flood. They recommended 1st Choice restoration, and it has been a disaster. After improperly taking asbestos samples, which they left us in the dust for 4 days. They have ruined part of the property, and our personal property( we are tenants). They neglected to alert us of major problems, IE Mold on all the insulation ( which they just sprayed with bleach and put dry wall up less than 24 hrs after doing so.) a leaking water line ( which my husband replaced on his day off). I only discovered when I went to take care of plants, and now they are fighting with ******** about the carpet they( 1st choice) ruined on the stairs and in our daughters bedroom. where they stored sewage soaked bathroom/ laundry room fixtures without removing her personal belongings, and on her bed, so her stuff is completely ruined. When I brought up this atrocity, and showed pictures they said it wasn't in the original bid. So we could remove the non abated sewage soaked carpet ourselves, and they would let us know how much the labor would be to put down new flooring. We chose loose lay flooring which is is in-between the price they gave us to replace the carpet and tile. They are trying to charge us $3,600 for labor, and are at a stale mate with ********. We have been forced into choosing carpet, and also now being told it will be another month before we can go back, We have been gone since the middle of May, and our 4 kids are in distress. I'm afraid our youngest may need therapy, it doesn't help my husband is out of town 5 days a week. Nor that the workers brought children with them who not only played with Toys in the upstairs but ruined some things, and then moved all of the stuff in the front room where they had no business being. This 6 week project has turned into 4 months. I have photos of everything.

      Business Response

      Date: 08/31/2023

      Good morning. I hope your weekend was good, happy Monday. I have attached First Choice Restorations official response to the complaint filed against us. We take these complaints very seriously and I have completed an internal investigation on the matter. I have separated out each complaint and responded to them independently. I have also attached several supportive pictures and documents. Please let me know if you have any questions. Thank you. 

    1st Choice Restoration, Inc. is NOT a BBB Accredited Business.

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