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Business Profile

General Contractor

Evergreen Asphalt, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/10/23, "*****" with Evergreen Asphalt LLC said he had ordered too much asphalt and needed use it or lose it. ***** offered to lay asphalt on a section of our ***** sq/ft gravel driveway for $17,500. Since Court Street was being paved near our house, we assumed, or ***** implied that Evergreen was doing the asphalt work. ***** said the price/sq. ft. would be about $2.80 for the asphalt, driveway prep and taxes. The finished square foot price was $3.18.Within an hour ***** returned with 10 people and 3 trucks of asphalt which I assumed was about 30 to 35 cubic yards. The next day we saw some rough areas and texted ***** (and **** the owner) and a few days later an employee re-rolled the areas. With the call back, we still had no reason to think Evergreen was a scam. The employee promised to return to do some *******-work but that did not happen.An internet search for Evergreen Asphalt Richland, revealed a similar complaint on the BBB site. I confirmed on the ********************* site that Evergreen Asphalt Richland lost their license on 7/18/23 - eight days after our asphalt work. I texted the owner, ****, on 8/7/23, asking about the license suspension. **** tried to call me back, but I missed the call. I texted him to call me back, but I never heard from **** or ***** again. The quality of the work was the main concern since two asphalt companies for Phase 2 of our driveway project said the asphalt was thin in some areas and showed "bones" which I think are rough, coarse areas in the asphalt. On 10/6/23, we saw base gravel breaking through the asphalt. I dug out the area to determine the extent of the breakthrough and saw that there is only about 1/2-inch of asphalt covering the base gravel. I don't know if this is a localized problem or if the entire ***** square feet of asphalt is only 1/2-inch thick at the surface. ***** said we would have 2 to 3 inches of compressed asphalt which is the industry standard for a residential driveway.

Evergreen Asphalt, LLC is NOT a BBB Accredited Business.

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