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Business Profile

General Contractor

TTAP Construction Services LLC

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/11/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a silt fence put up and I paid them in January 2023. Within a month it was going a part but I didn't try to contact them until about 6 weeks ago. The fence is garbage 0 to 10 I'd give them a ****. I never got to talk to the boss just a girl answering the phone. I called my friend who helped me to see if he could get a response and he did the guy told him they don't do individual residences now and there was no warranty on the work they did?! I contacted ***** construction compliance and was told after she did some studying there was nothing they could do, but I could take him court and *** him and is license and bond. Could you help? It'll cost me more than I paid for the fence. I'm a vet and been disabled since I was 55 I'm now 71. I was never told about no warranty and I wasn't given any paperwork stating any of this stuff! Ttap is doing big $ jobs and the little guy doesn't count anymore?!

    Customer Answer

    Date: 04/12/2023

    I realized I should add this to my complaint, while I was waiting for a response and during the time I got the response Ttap delivered 6 truckloads of gravel to my next door neighbor. 

    Business Response

    Date: 05/02/2023

    Hello,

    ***** had contracted ** back in September of 2022 to install a driveway, at that time we advised him to get a soil binder for the loose dust/dirt blowing around. He did not want to do that and requested we install a silt fence. We recommended again that he get a soil binder and sent him a few references that could do that, since a silt fence is only a temporary fix. He still wanted ** to clean up the road and install a silt fence so we did in November of 2022. We had let ***** know that a silt fence is only temporary and their is no guarantee on how long they will last. Depending on the weather and wind conditions they can last for a very short time or a longer time. I sincerely fell terrible that ***** is still dealing with this issue and really suggest that he reach out to ********** Green to do a soil binder for him. I am sorry you had trouble contacting the project manager on the job, that is something we have been working to improve. 

    Thank you, ***********************

    Customer Answer

    Date: 05/08/2023

     
    Complaint: 19925176

    I am rejecting this response because:

    Sincerely,

    *******************

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