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Business Profile

Lawn Maintenance

Epic Lawn Care, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I HAVE USED EPIC LAWNCARE FOR A COUPLE OF YEARS. They were purchased by ******************************* in November of 2022. In the last month, they have started the annual service and have butchered my lawn. I paid $3890.00 for the annual service. I spoke to the owner and he said they would fix it (text 5/4/23). Today,5/5/23 he denies that he said that and is canceling my service. I have photos of my yard damage and have text records in which he stated he would fix the problem. I want a refund and restitution to have the lawn fixed since he is not apparently going to honor his guantee.

    Business Response

    Date: 05/15/2023

    Customer was mailed a refund check on 5/8/2023 in the amount of $3,137.74 for the remaining 2023 services that were prepaid for.Nothing made the customer happy no matter how we tried to help. Making comments like "my 8-year-old can do better work than these guys" He was recording our guys while servicing his property then texting the recording to the owner complaining they were going too fast rather than going out and politely talking to the crew. He sent in pictures the week prior saying our guys butchered his lawn while weed eating. We were trying to work with him and help,but he is being very unreasonable and demanding. He left a voicemail in the office 4/21/23 cussing ** out because it was 3:27pm and the irrigation tech hadnt shown up yet to start up his system. There has been multiple occasions when he has reached out that he is cussing at our staff. We do not feel comfortable servicing this property as we have been cursed at and recorded by the customer. Clearly everything we were trying to do was not making the customer happy, so we felt it was best to cut ties and send him his money back.

Epic Lawn Care, LLC is NOT a BBB Accredited Business.

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