We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Services

Pack It Up Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

This profile includes complaints for Pack It Up Moving's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pack It Up Moving has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Pack It Up Moving

      4711 W Metaline Ave Apt G203 Kennewick, WA 99336-6202

    • Pack It Up Moving

      1508 W Hunt Ave Bld A (DNP) Richland, WA 99354

    • Pack It Up Moving

      4711 W Metaline Ave Apt B202 Kennewick, WA 99336-6188

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7/16/2023 paid $845 for full service moving. The crew showed up 2 hours late unprepared. They broke my lamp (not even telling me about it, just left in a pile in the living room) and did not finish the job. They would not leave until they were paid so sat around for the last 30 mins waiting to get paid and doing nothing. When I told them I wouldn't pay for the fraudulent time because they didn't even finish the requested services. I was told if I paid the last half hour they would put my things together before they left. The half put the bolts in but left me to finish setting up and moving my stuff. One of the employees was throwing up in the restroom at the new house and had a family member bring him some water and Gatorade to my home.

    Pack It Up Moving is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.