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Business Profile

Towing Company

RAD Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday October 15th, I had a vehicle towed from in front of my home and emedetaly made contact with the towing company and within an hour in a half had the vehicle back in my possession after I paid $550.00, it is absolutely wrong that they charged me and Im sure others that much, and only posses the vehicles for an hour or so

  • Initial Complaint

    Date:08/22/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had talked to a worker at the property where my vehicle broke down at. I was told that my vehicle would be fine until Monday because I had made arrangements for my auto shop to come get my vehicle. However on Saturday my vehicle was towed from the business it was in front of, then when I called to find out where my vehicle was and what it would cost to get it out, I was not given an actual estimate for it and was just told that it would be cheaper to get it out on Monday. This guy had no idea what the rates were for anything and refused to give me an estimate on the cost.

    Business Response

    Date: 09/20/2022

    We didn't tareget your vehicle to tow.  We were asked to remove it by the property owners.  We already explained this to you.  If you did ask someone for consent to leave your derelict vehicle behind for several days you should probably ask if they had the authority to provide that consent.

    Customer Answer

    Date: 09/20/2022

     
    Complaint: 17750202

    I am rejecting this response because:

     

    Actually, you were asked to remove it by the store manager who did not have authorization from the property owner to remove it. Hints why the property owner ended up paying for it. For me to get it back from you. On top of that I had some cosmetic damage done to my back bumper that was not there before. From my understanding the contract that you have with that particular property states that only the owner can authorize you to tow a vehicle, not a store manager. 

    ***************************

RAD Towing is NOT a BBB Accredited Business.

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