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Business Profile

Used Car Dealers

Excalibur Auto Group Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Erin L

    Date: 05/11/2024

    If I could leave negative stars on their review I would. Recently purchased a car from Excalibur. The staff was less then helpful but they had the car my daughter wanted so we stayed. Within 48 hours of driving the car the check engine light was blinking. We took it right over and they scanned for codes - it was misfiring. They told me to bring it back Monday morning and they would look at it. They were short and rude. Brought it back Monday to give them the opportunity to correct the problem. They spent a few, said the spark plugs were simply loose and gapped wrong, but it was fixed. Check engine light reset. Not a couple days later, check engine light blinking. Took to have codes scanned, same thing. They did nothing to fix it besides reset the check engine light. I will be taking it (AND PAYING) to a reputable dealership to have it checked since they could care less they sold a young adult a broken car. Will not return and letting everyone know to avoid them.

  • Asim G.

    Date: 01/09/2023

    The Guest Relations Specialist ******************* told me that the tax and documentation fees were included in the price of the ****** Avalon, which was ******. He told me it was Excalibur's Plus Plus pricing, but Tax and Documentation fees were separate. The finance guy was moving so quickly with the sign here and here fast talk that I missed it. Of course, *** didn't give me the worksheet he used to figure out the pricing info. So it's my word vs his. All I can say is Buyer beware and never take *** at his word. Always get it in writing.

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