Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on the 28th of May, 2025. At the time of purchase, I signed an "as is" statement which stated the dealership is not responsible for any issues with the vehicle once I purchase. We made a plan for me to pick up the vehicle on the 1st of June and the dealer left the keys for me to pick up after hours. I was told at the time of purchase that the vehicle's fuel would be topped off and the coolant topped off before I picked it up. When I showed up to pick up the vehicle on the 1st, I noticed a small amount of oil on the ground under the vehicle. I laid under the vehicle to see oil leaking from behind the bell housing. When I test drove the vehicle before purchase, there was no oil leak visible. This tells me they did not inspect the vehicle before selling. I have not got a quote to fix the issue yet.The second issue is when I got in the vehicle to drive home, the fuel gauge showed full. However, about an hour into my trip home, the vehicle ran out of gas although it said full. This means the fuel gauge does not work which the dealer would have known IF they topped off the vehicle like they said they would. If they would have topped off the vehicle like they told me they would, then they would have seen the that the fuel gauge was broken because the vehicle would have taken more gas than the gauge showed.. Additionally, if they topped it off, then I would not have ran out of fuel on the highway. I had to call a tow truck to bring me enough fuel to get to a gas station, costing me $130 plus another $50 for me to fill it up. It is going to cost me anywhere from $300 to $1000 on top of the $180 already spent to fix the fuel issue, depending on what is causing the bad gauge.I understand I signed an "as is" document, however "as is" documents do not cover issues that are at the fault of the dealer, and issues that are not disclosed to buyers. .I filed this before getting quotes because I wanted to get it filed ****.

  

  Business Response

  Date: 06/07/2025

  As you noted, the gas gauge indicated a full tank, and you also confirmed there were no leaks. You personally inspected the vehicle prior to purchase, and based on that, there was no reason to believe additional fuel was necessary. I was unaware that the gas gauge was not functioning properly.
  
  
  Please keep in mind that all of our vehicles are inspected before being placed on the lot. Although the vehicle was sold as-is, I still made an effort to make things right by offering $150 in compensation and covering the cost of your train transportation back to the Tri-Cities something that hasnt been acknowledged.
  
  
  With all due respect, I find your continued request for additional compensation disappointing, especially given my good-faith efforts to resolve the matter. Many dealerships would not have gone to these lengths, yet I chose to do so to support you. 
  
  
  
  

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This occured in [Kennewick washington]Dear Better Business Bureau,I am writing to formally request your assistance with issues I have encountered with a vehicle I purchased from Civic Motorsports. On May 9th, I purchased a 2006 GMC ****** from Civic Motorsports for $10,000. Unfortunately, since the purchase, I have experienced several significant problems with the vehicle that I believe require urgent resolution.Shortly after purchasing the vehicle, I discovered that the brakes were malfunctioning, with the brake pedal going all the way down to the floorboard. I immediately reported this issue to Pacific northwest Motorsports, but was instructed by their representatives to continue driving the vehicle despite the potential safety hazard.More recently, the air conditioning system in the vehicle has completely ceased to function. Given the current extreme temperatures, with highs reaching 110 degrees, this has rendered the vehicle nearly unusable and presents a serious concern for my well-being.I have made multiple attempts to resolve these issues directly with Pacific northwest Motorsports, but they have not provided an adequate response or solution. Therefore, I am seeking the Better Business Bureau's intervention to facilitate a resolution. I am requesting that Pacific northwest Motorsports either repair the vehicle to ensure it is safe and functional, or provide an appropriate refund or replacement.Thank you for your assistance in this matter. I look forward to your prompt response.Sincerely,*************************

  

  Business Response

  Date: 07/23/2024

  I am responding to the complaint from ****************** regarding his purchase from Pacific Northwest Motorsports. 
  
  ****************** came into my dealership on May 9, 2024, and purchased a 2006 *** ******* Prior to his purchase, my employee ********************* showed ****************** several vehicles which ultimately led to the test drive of the vehicle in question: The *** ******* During the test drive there were no issues with vehicle. ****************** was happy with the vehicle at the time and decided to purchase it. I reminded ****************** that the vehicle purchased was done so "As-Is." He acknowledged that he understood and signed several documents that stated, "after the purchase of the vehicle, the dealership was no longer responsible for any faults the vehicle may have now or in the future". Again, ****************** acknowledged this and continued to sign the documents. Mind you, there were no issues during the test drive, or any issues or concerns brought up by ****************** during the sale. There were also no promises made to ****************** during the sale nor any concerns on his behalf. 
  
  Later, ****************** reached out to my employee ********************* stating that there was an issue with the break pump. My employee directed him to discuss these issues with me and encouraged him to come down to the dealership to do so. When ****************** came down to the dealership he explained the issue he was having with the break pump. I reminded him that the sale was final and asked if he test drove the car which he stated he did. I asked if there were any known problems with the vehicle at the time of the test drive and ****************** stated that there were not. Though the vehicle was sold "As-Is" I attempted to work with ****************** to resolve this conflict and offered to pay for half of the cost and all the labor to get it fixed or gave him the option to trade the vehicle in for something of equal value. ****************** declined my offer. In fact, he declined both offers and requested an unreasonable request wanting a full refund in which I declined, as this was an unreasonable request. 
  
  
  After the customer declined my offer to help, because it was not what he wanted, he proceeded to take to the internet by slandering my name and business with false information and had additional family members leave negative reviews regarding experiences they never had at my business personally. 
  
  With all due respect, I attempted to resolve this matter fairly and amicably with ******************. However, his requests to resolve this matter were not reasonable and turned into malicious behavior towards myself and my dealership. This is what led me to no longer wanting to move forward with trying to help ******************. 
  On June 4th ****************** reached out to the Attorney General of Washington regarding his purchase. Again, I responded by the same information stated above in which I had attempted to help resolve the matter with ****************** but he was not reasonable with trying to resolve the matter amicably and with good faith. It was then dismissed with the Attorney General. Please see the additional attachment provided by the Attorney General regarding this matter. 
  
  I look forward to discussing this matter in question. Please feel free and reach out via email or phone for additional questions or concerns. 

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 22031695
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 07/25/2024

   I accept if I'm able to get a replacement of my choice at the purchase price not including the repairs from Pacific northwest Motorsports 

  

  Business Response

  Date: 07/29/2024

  You have had this vehicle for several months now. By Washington State law, and according to the Attorney General, I am not responsible for any of the repairs. We were willing to work with you at that time. At that time, you rejected all options that I was willing to offer you.  The options were directly given to you when you initially complained. All options were previously provided to BBB and the Attorney General. 
  
  
  At that time I had explained what I was willing to do for you and what I wasnt willing to do for you. I was very reasonable and willing to work with you in regards to resolving this matter. However, you turned down all available options with no consideration on wanting to resolve this matter, amicably. Shortly after, you decided to go to the Attorney General , in which they closed the case.  Again, you bought the car AS-IS, and signed all documents knowing this and yet I still attempted to help you at that time. Now, nearly 3 months later after having the vehicle for an extended amount of time, you are wanting to resolve this matter. I truly feel that your need for help is not being done in good faith and with reasonable requests. The information you provided to BBB was not the original complaint that you had months ago. In fact, I have never spoken to you regarding this new complaint or have even heard of anything about it until now. Its been nearly 3 months of you having the vehicle, putting miles on the vehicle and driving the vehicle. Therefore, any problems you may have with the vehicle after purchase and now are your responsibility. 
  
  
  You have been unreasonable to work with, took to social media slandering my business and had people you know bash my business who have never personally experienced being helped at my business all due to you not getting what you wanted. At this time, I am no longer wanting to help you as I have already tried doing so several times. 
  
  
  You are welcome to come to my dealership and discuss trade in value for your vehicle. This is the only option Im willing to provide. Ive been very reasonable with trying to help you despite you declining all offers. 

  Customer Answer

  Date: 08/07/2024

  This is response to complaint with Pacific northwest motorsports 
  
  I accept the response and am willing to exchange the vehicle for equal or less value I responded on jul25th