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Business Profile

Yarn

Sheep's Clothing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Yarn.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I still do not have information about the shipment of my order. The owner emailed post my BBB complaint, 54387238-336EF, that the order should have shipped and that she would check status and provide an update to me yesterday, May 8. I tried calling again with no answer or way to leave a message, and sent another email. No response.

    Business Response

    Date: 05/23/2023

    This issue was resolved on 5/9/23. We got an email from BBB saying it had been closed because there was no additional response from the complainant. We refunded the yarn that was unavailable and sent the hook. And now that we have had to go and look at this again, we see that we actually accidentally refunded the entire order (copy/paste didn't go into the right places for amount and order number). Which means that she got the hook and it's shipping for free. She had to know the refund was complete and she didn't pay for the hook that was sent. So why is this still open?

  • Initial Complaint

    Date:05/05/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on April 20 that was supposed to be delivered within **** business days. I have tried to reach by phone several times during their business hours and no answer, no way to leave a message. No response to email sent.Are they still in business and how can I reach them?

    Business Response

    Date: 05/06/2023

    We're so sorry that you've been having trouble catching us. Your email message went to the junk folder. We are only one person and the shop has lots of classes and can get very busy, so phone calls are not always answered. I'm guessing that you might have sent ** a message over ******** the other day, but I responded saying that the name on ******** wasn't in our order system and didn't get a response. 

Sheep's Clothing is NOT a BBB Accredited Business.

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