Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/18/2024 I brought in my 1999 Jaguar XK8 CONV to have them fix the broken bolt and loose wire on the starter. I asked them to please keep it dry as we spent the previous month detailing every nook and cranny on and inside the car, it was running and driving smoothly it just clicked a couple of times before it starts up ( which it did on every attempt), so I brought it in. they told me they couldn't get to it until Wednesday the 03/20 I said no problem. I did not hear from them again Every contact was me calling, except the one time when they said I could pick it up but I need a tow truck. I decided to just get the car back and they said it wouldn't start so come back the next day That was on 04/10/2024. Thursday, the one time they called and said I need a tow truck, I said why? I drove it in, It shifted beautifully up and down no problem with brakes or anything else the starter just clicks once or twice Finally on 04/19/2024 I called and said I'm coming to get the car. When I arrived the car was in front running and the door was ajar. I waited in the lobby area while ***** was talking to another guy for a half hour. I drove it home (only mile away) and immediately noticed It was hard to put it in reverse and to put it in drive I basically had to force it and it made a CLUNK sound. I got it home I couldn't open the door to let myself out, the door wouldn't close and the windows kept falling down,the carpet was drenched and squishing. the computer module was taken apart and wet inside, there was no coolant in the engine and the odometer read ***** miles more than when I brought it in a month prior. (****** was when I dropped it off ****** when I brought it home) One of the times I called, on 03/28/2024 they said the battery is dead so I brought them a battery and a tarp to keep it dry. they lost the battery and tarp I had to ask for it and they charged me$15 in shop supplies(no description)

  Business Response

  Date: 04/25/2024

  The customer called and said that she just purchased a convertible Jaguar that's been sitting out in the element for over 2yrs with the windows rolled down she said her husband purchased it so they can flip or resell the vehicle she asked us to inspect the hard starting and electrical issue. lights staying on when the vehicle is turned off and draining the battery. Also, she said the CHECK ENGINE LIGHTS ON and THE TRANSMISSION LIGHT IS ON 

  I told her that we are in the middle of relocating our shop to a different location and will not get to the vehicle right away. she provided a battery to replace her old battery and a tarp because when it's raining, rainwater gets in the vehicle Our inspection concluded that the reason for the slow start is because of the starter. She declines to repair the starter. The other problem is because the Engine computer and the Transmission computer severely corroded from being exposed to the elements. The engine computer and transmission computer needed to be replaced. 

  *ecause of the moving/ relocation of the shop the battery she provided was lost. However, we replaced it with a better brand of battery (INTERSTATE) ****** declined. To do any repairs and picked up the vehicle on Friday April 19

  On Monday April 22, 2024. ****** come to our shop yelling and calling our employees names (the * word) Our employee tries to help her, but she only wants to talk to me. She's insisting to my employee for my home address so she can go there. I told her my employee I was at a doctor's *********** and will get there as soon as I can; ****** wants to know where my doctor is so she can go there. she got in her car. She blocked our driveway with her car preventing our other employee from getting in our parking lot. my employee called me while I'm on the phone with my employee ****** said your employee will not get in until I come to the shop. I Instructed my employee to call the cops. ****** left at that time. Around middle of the day, we receive a text message from ****** phone saying. " This is a warning. ISIS is going to be there today and tomorrow. they will arrest your illegal employee. They will be detained and arrest the manager in charge.  ****** Also give us a letter asking us to pay her $20,000.00 by Friday Apri 26 2024 or else she will blast us to all media flatform.  ***** is not allowed to come in our establishment she will arrest for trespassing i