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Business Profile

Computer Dealers

My Technology Geeks LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Technology Geeks sent me the wrong model all-in-one, it wasn't even close. The suspicion remains that there was no actual model in their inventory that met the advertised setup, a "too good to be true", system. They lure people in with false advertising and then ******* them with bureaucratic nonsense, digital anonymity, electronic communication, and distance. I have filed with the *** as this both demonstrates continuing business practice reinforced by numerous customer complaints and occurs across state lines. The error of sending the wrong item was nonsensical to me because in all my years of ordering computers laptops or desktops, no company has ever made such a blunder, but immediately this made my alarms go off and I looked further into the company. This is when I came across numerous complaints filed against them for doing precisely the same thing. They would from their side make an error with the order. The customer, myself, and others would request a refund. If the refund was even sent they would assess and tack on a 20% "restocking fee" which for me was in the amount of $94.40. I paid $1006.30 but I did not get my full refund. Essentially this is a scam.I will acquit and avail myself of all resources available to me to receive my full refund and ****** the missing $94.40 that they pocketed be that criminally, civilally, or commercially by ensuring that no one else gets hoodwinked by this company. If I must notify all outlets of this company's predatory practices I will because they already inconvenienced me and stole my money. Is this company a scheme or a front for laundering currency or trafficking other goods I do not know, but I hope that a proper inquiry will determine what is what?

  • Initial Complaint

    Date:01/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April 2023, my son ordered a computer from My Technology Geeks through Amazon. The end of October, the power supply stopped working, so we contacted MTG and they arranged a return/replacement. We boxed up the computer and returned it to them in early November. When we finally received the "replacement" on Dec 8, it was nothing but an empty case (not even the same case as with the original computer). I contacted the company several times over the next two weeks, trying to find a resolution and was finally told by a "supervisor" that I was 'just causing a problem' and they were no longer going to deal with me. My son paid MTG around $1200 and got nothing for his money but an empty computer case.

  • Initial Complaint

    Date:12/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two identical monitor sets, each with a keyboard and mouse and speakers for my sons for Christmas. I received one box with one set only. When I inquired about the other set, MTG told me to file a claim with ****** Upon doing so ***** denied my claim as they received only one box and said box was delivered. I emailed MTG stating that I would like a refund. I was told to call their customer service line which I did several times. I could never reach anyone and no one returned my calls. I emailed again and again. And was only told to call the line. I even asked to have them confirm that both items had been shipped out, to which I got no response. I have yet to receive a refund and I also had to purchase a replacement monitor and keyboard set so I would have it in time for Christmas.

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 18, 2021 I purchased a refurbished ****** desktop from this merchant. On September 1, 2022 I attempted to reboot the computer during a routine software update. However, upon re-starting up, the computer failed to send a video signal to the monitor. After attempting to start up with different monitors and cables, the problem persisted so I took the computer to a local repair shop. On September 6, 2022 the repair shop called to inform me the issue was not a video card, but rather the motherboard. This is a component that should last several years barring any external damage (which there was none). The only reason this would have spontaneously failed like this is that the merchant used inferior parts to rebuild this computer. I attempted to contact the merchant but they are refusing to honor the quality of their workmanship.

My Technology Geeks LLC is NOT a BBB Accredited Business.

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