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Business Profile

Deck Builder

People Come First Construction Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday May 9th, 2025 we interviewed and selected People Come First Construction for a deck project. The company required, and we paid, $10,940.11 up front. We were told to expect to review designs and would have a cost estimate within 3 to 4 weeks. As of July 7th (8 weeks elapsed), we haven't received anything, and apparently no work has been completed on the project according to the company. We notified the company that we wished to cancel the project with them, and requested a refund of $10,000. The company has not refunded us. Here is a timeline breakdown:May 7: paid company $10,940 to start deck project with salesperson ***** ******.May 27: notified by production manager ***** ********** that **** ********* would be reaching out to conduct a ***** scan for measurements required for the project.May 30: Company informs us they are conducting property research and drafting site plan. They do not inform us what "property research" is, and I had already submitted to them a copy of the plot of our property with septic system diagram at their request on May 7th. No ***** measurements had been taken, so I do not see how they are able to do anything to draft a site plan outside of the details I had already provided them.June 6: **** ********* finally reached out to let us know he would be coming by June 10th for the ***** scan.Also June 6: ***, CAD technician, introduces himself and tells us he will be providing updates.June 10: **** ********* conducts ***** scan at our property.June 13: *** notifies us that they are currently processing the ***** scan and once finalized will begin modeling phase.June 27: *** notifies us that project is in modeling queue. At this point I enqure when we can expect to get a cost estimate of the project. I am told there are no designs made and no way to get an estimate.July 3rd: *** informs us the team is "actively working on our project". No results yet.July 7th: we notify company that we are canceling and request refund.

    Business Response

    Date: 07/18/2025

    At People Come First Construction Group, we prioritize doing things the right way. We recently issued a refund to a client after discussing the permit requirements for their project. While we understand every homeowner has different preferences, our commitment remains to build safely, legally, and to the highest standards.

    Customer Answer

    Date: 07/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

People Come First Construction Group is BBB Accredited.

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