Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had work done by Clear Wave Incorporated and I have had multiple problems since. I have repeatedly asked for a receipt for my records for when I sell my house for tax purposes but they have told me they dont give one on after hours work. I had to pay them cash in the overall amount of $10,000 dollars. The first time they came out they replaced one of my 2 breaker panels. I had electrical problems afterwards so I called them to come back out and check their work. I was told the second breaker panel needing replacing so I had them do it. Yes it was after hours so I bought them pizza as they came from where they were working and I wanted to make sure they ate. After that I still had issues with my front yard lights. I had to have them come out again plus I had them redo the wiring for my sprinklers of which again I had to pay them cash. After that work was done the outside lights on the house didnt work so they came out and said it was going to cost even more money. At that point I said wait a minute, they worked before you did the sprinkler wiring, so I had them recheck their work and low and behold they admitted it was something they did so they fixed it. Im still having problems with the outside house lights and now they wont come back to fix them. Again I have asked for a receipt and they wont produce one. All the work was paid for in cash almost $10,000. I believe it is the workers coming out after hours and their boss doesnt know they are doing this after hours work and theyre pocketing all this side hustle money. No permit was pulled and the work is sub-par I hope there is something that can be done to help me but if not then please put this in your file because I dont think theyre being legitimate!!! Thank you

  Business Response

  Date: 11/22/2024

  We strive to provide exceptional service to all our valued customers. In the case of your hot tub cover, ****, we made sure to go the extra mile by assisting you with various tasks around your home at no additional cost. Despite our efforts, it seems that some clients may never be fully satisfied. It was disheartening to hear your negative comments about many previous contractors who worked on your property. Our goal was to ensure you had a positive experience, but it appears that the issue lies beyond our control. During our last visit, when addressing what you believed to be a warranty matter, you displayed your collection of firearms, which made our team uncomfortable. Due to the nature of our interactions, we have decided it is best for the safety of our technicians to discontinue servicing your residence. We did our utmost to deliver top-notch service, and we wish you the best in resolving the water in your exterior light fixtures. Regrettably, we are unable to assist further due to safety concerns. Thank you.