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Business Profile

Electronic Cigarettes

Vape O

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked my manager to buy me a product on my break because I did not have my ID on me and I paid her for it. I only had a picture of it in my phone. The vape she brought back to me was defective and did not work it overheated and I was scared it could blow up so I took it to the store and told them what happened and asked them To exchange it for me. They did the exchange and I got another vape. I took a few puffs from it in their parking lot and it had made a cracking and popping sound. This usually means that the product is defective and should not be used. I finished my break and called them back about 2 hours later because I had been working. I told the same person what happened who exchanged the vape he said it does sound like its defective and it might just be a bad batch. I asked for a refund for the vape since he gave me two that do not work. He said he cant give me a refund unless I stayed at the store and used the product, I told him that I just got it 2 hours ago and can still see his business from my job since its right across the street. He said he cannot do anything. I would like my money back since I paid for the product and he gave me 2 of the same product that do not work and are unsafe to use. It cost 24 dollars. I sent 30 to my boss. I am 21 years of age.

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