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Business Profile

Flooring Contractors

Superfloors Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flooring Contractors.

Complaints

This profile includes complaints for Superfloors Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Superfloors Inc has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Superfloors Inc

      6911 S 196th St Kent, WA 98032-1144

    • Superfloors Inc

      11629 49th Pl W Mukilteo, WA 98275-4255

    • Superfloors Inc

      7835 S 180th St Kent, WA 98032-1050

    • Superfloors Inc

      7244 SW Durham Rd Ste 100 Portland, OR 97224-7575

    • Superfloors Inc

      789 Chrysler Dr Ste 101 Burlington, WA 98233-4100

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/16/2024

      Type:Problems with Product/Service
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/15/2024, $2500 We were shown a sample of a vinyl flooring that we liked and decided to have it installed. We hired a person to install it and when he brought the boxes to us on 1/15/2024, he had an open box and pulled boards out for us to see. There was a huge discrepancy in the colors of each board. There were only a couple that matched the original sample and all of the others clashed and did not match well at all. It seemed as if they were all from different products. We then peeked at the other boxes through the open part and they all were a mismatch just like that one. It looked terrible. We asked our installer to return it the very next day undamaged and in it's original form/packaging as when he picked it up on 1/15/2024. On 1/16/2024, our installer was told that there would be a 30% restocking fee that was not disclosed to him at the time of purchase. It should have been a straight return since it was only one day and there was no damage or change to the product. Our desired resolution is to get a return and not be charged a restocking fee.

    Superfloors Inc is NOT a BBB Accredited Business.

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