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Business Profile

Granite

Granite Top, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/06/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - date of transaction: 08/01/25 I employed this company's services to install both a countertop and backsplash. Although the countering task was completed without too much issue, the company's measurements for the backsplash were incredibly way off from our existing cut in the dry wall. This is an especially unfortunate miscalculation since they created a smaller hole, rather than fitting to the one already prepared.The worst part of this situation was when I attempted to rectify their error. The company outright denied any responsibility for the incorrect measurement, attempting to point the blame at me instead. This is not only unprofessional, but it's frustratingly unhelpful considering the circumstances.I have also been met with delays after delays when it comes to fixing this issue. Moreover, there's no penalty in place on their side, which just further proves the lack of accountability on their ******* incident particularly stands out in my mind, it was when I had to deal with one of their sales representatives, *****. Our conversation was most unpleasant, marked by a terrible attitude and a clear unwillingness to help a customer in need.All in all, I am honestly taken back by the lack of efficiency and professionalism displayed by this company. They might offer countertop and backsplash services, but they definitely do not offer good customer service or admit their mistakes when they are clearly in the wrong.

Granite Top, Inc. is NOT a BBB Accredited Business.

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