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Business Profile

Immigration Consultant

First Immigration LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Immigration Consultant.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid an immigration consultant $2000 for filling of asylum and work authorization.For more than a year he hasnt done.All efforts to contact him has been unsuccessful. Can you help me get my money back?

  • Initial Complaint

    Date:09/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/16/2022 $3110.00 I HAD PAID TO FILE FOR MY RESIDENT CARD BECAUSE I WAS OVERSTAYED FIRST IMMIGRATION, LLC CHARGE ME TO RESOLVE THIS ISSUE WITH IMMIGRATION BUT FAILED TO DO IT.I HAD TRY TO CONTACT THE PERSOIN HANDILING MY CASE BUT ********* ***** AGREED TO REFUND THE MONEY BACK DUE TO NOT FAILED TO PROVIDE ME HIS IMMIGARTION SERVICE.I HAD CONTACT HIM BUT NOW HE OR ANY OTHER EMPLOYEES DIDN'T ANSWER MY PHONE I HAD TIRED SO MANY TIME

  • Initial Complaint

    Date:08/08/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This immigration firm has taken 6500$ on false promises to provide immigration services but never responded since then related to service. I tried calling them almost once every week and later every month but no answers from them. In 3 years, they answered only 1-2 times and always provides me with false hope of refunding my money. I have attached text messages snapshot where owner promised to return my money back but never kept his promises. Its been more than 3 years that I have been waiting for refund. Two months back again, ****** did answered my phone and promise to send me checks but I have never received anything. I have long proof of chat history where this person committed to refund but never landed on his promise. Date of the transaction: 01/13/2021 Amount of money paid to the business: 6500$what business committed to provide: immigration services for which they took 6500$ in advance and 6500 to be taken afterwards.Nature of dispute: Fraud, as their CEO ******************* ***** took money and never delivered any services. hardly answered phone call 1-2 times after that and if answered always did false promises to refund money. Whether or not business tried to resolve the problem : NEVER

    Business Response

    Date: 08/18/2024

    I have already called BBB office and this complaint from client is being resolved and customer had already contacted ******************** to remove the complaint .

     

    client gave money to first immigration for service but last year company owner changed and company was sold out to me *********************** and I was just an employee when client paid fee to company and since I took over the company and client is instead of old owner is faulting me personally .

     

    i talk to consumer and we have resolved the issue and BBB can remove the complaint 

    Customer Answer

    Date: 08/22/2024

    Hi ******,

     

    This is regarding case that I have filed against First Immigration with case Id as  22110439. I have been waiting for refund since 2021 and business owner only started responding after I filed complaint against him on BBB platform.

     

    I am not sure on what next needs to be done as business owner agreed to pay me back in multiple installments until he pays the amount in full.

     

    If I close my case now and he failed to pay my next installment, can I open the case again? Or keep the case open until all installment are received?

     

    Please advise.

     

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