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Business Profile

Lead Abatement

Puget Sound Abatement LLC

This business is NOT BBB Accredited.

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Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Corby M

    Date: 06/25/2025

    I hired Puget Sound Abatement to perform abatement work at my home after a tree strike, and my experience was extremely disappointing. Three itemsa partial curtain rod, crib hardware, and a stepping ladderwent missing after the period their crew had exclusive access to my home. I have timestamped photos showing these items were present before work began and during, and missing after their crew finished. Despite providing this evidence and a detailed timeline, the company repeatedly denied responsibility, suggesting the items may have been moved before their arrival, even though we had not lived in the home and no other work had occurred during that time. It makes no sense for us to lose these 3 random items when there were much more valuable items that were removed that we wanted to keep.The company promised comprehensive documentation of all items handled for insurance purposes, but what I received was incomplete and inconsistent. Some photos were sent to my husband, and there was no clear record of items removed from certain rooms and where they placed each item in the kitchen. When issues were raised, the company provided shifting explanations and ultimately refused to reimburse the $373.96 replacement cost for the missing items.Additionally, I had to correct a previous billing error where I was charged for all quoted hours that were not worked. This, combined with the poor communication and lack of accountability, left me with no confidence in their professionalism or customer service.I am sharing this experience so other homeowners are aware of the risks and documentation issues. If you expect clear records and accountability, I would recommend considering another company. I should have confirmed if they were BBB accredited prior yet it was chaotic working to fix our home after the tree strike.

Puget Sound Abatement LLC is NOT a BBB Accredited Business.

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