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Business Profile

Metal Fabricating Machinery

Fuse Fabrication & Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Metal Fabricating Machinery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/27/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 04/01/2022 I ordered a manifold from Fuse Fabrication and was told build time on this manifold is about 4 weeks, but I should be able to get it done sooner for you. After agreeing to the price of $1,699.50 and build time I tried to order on their website but after trying to checkout the website takes you to another page that says Were not set up to take payments. Once weve configured our shop, checkout will be enabled. Reached out to the company on how I can pay for the manifold so they can start making it. They said currently we can only take payments through cashapp, our cash app is $fusefab. I agreed to paying through cash app and got a paid invoice on 04/01/2022. I waited many weeks before contacting them to allow plenty of build time. Finally 8 weeks after ordering I trying to contact them to find out what the status was on my order. After many failed attempts of contacting them they finally answered and requested that they would call me back at a later time when they found out the problem. I then got a text from **** stating For some reason your manifold got mixed up with instock manifolds so Im packaging it up right now and Ill shoot you over a tracking number for you. Sorry for it taking so long. I thanked them and waited another 3 weeks. Never got no tracking number. Ive tried contacting them many ways by phone, email, text, and social media on different days and different times of the day. Left messages when his voicemail was not full and have yet to get any contact with them. Its now 06/27/2022, **** weeks after first ordering it, and I cannot get in any contact with the business.

Fuse Fabrication & Design is NOT a BBB Accredited Business.

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