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Business Profile

Optometrist

Kosnoski Eye Care Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

This profile includes complaints for Kosnoski Eye Care Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kosnoski Eye Care Inc has 6 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/28/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used this facility two times for routing eye exam. They are making claims that there is a medical condition that would warrant them billing medical insurance prior to billing my VSP. In reading other reviews of this company it seems to be their normal practice but isn't well communicated and other customers are feeling over billed. I tried to resolve this with them directly but they want to say I signed and was also verbally informed of how they bill which I wasn't verbally informed. My impression is that they identify something medical so they can bill medical insurance vs your Vision plan provider. I could see this if I was being treated or for a medical eye condition for my eyes which I am not.

      Business Response

      Date: 03/01/2023

      This patient has been to our practice twice. He was a new patient in 2021 and we inform all of our new patients of our medical first billing as we are a primary eye care facility and we have the patient sign a form in the new patient packet which acknowledges that we will bill medical insurance as the primary position and coordinate to their vision insurance in the case of a medical diagnosis. The patient did sign this and we have a copy in his chart. This patient did receive the same medical diagnosis in ************************************************************************ 2022.

       

      I am happy to provide supporting paperwork if the patient would like us to. 

    Kosnoski Eye Care Inc is NOT a BBB Accredited Business.

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