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Business Profile

Sports Hospitality

Pickleball Central

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports Hospitality.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 16, 2024, I placed an order for a pickleball paddle to be delivered to my apartment building. The total cost (including shipping and tax) was $170.49. On October 18, the package was delivered by ***** (tracking number ************) to a nonsecure location on the floor of my building's lobby, where it was stolen by a nonresident. I have surveillance camera footage of the theft, which also shows signage clearly indicating my building's policy that all packages for residents must be delivered to the package locker. I have made contact with Pickleball Central multiple times, and they have repeatedly broken promises to update me with the status of my refund request. They did tell me that the specific paddle I ordered is now out of stock, so I would be satisfied with a refund or store credit. Please contact me via email if you would like to see the surveillance video or require any other information from me, as I am unable to attach it here.

  • Initial Complaint

    Date:03/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The organization hosted a tournament, and during the registration process you had an opportunity to purchase a shirt for the tournament - at check-in, the shirts were not made available, and the staff person said they would be mailed. I have attempted to follow up with them multiple times w/o any response . . . they said a person would be in contact and there has been no contact or shirt sent. Not legal or ethical to charge for something and not deliver the goods.

    Business Response

    Date: 01/16/2024

    We apologize for the long delay in responding to this, but it appears that the contact info for PickleballCentral was setup incorrectly. This complaint appears to be regarding a tournament operated by the *** Tour, the *** Indoor Nationals. Tournament t-shirts are provided by the tournament operator so this issue should be directed to the *** tour for assistance using their contact form located here: ***********************************. If you need further assistance, please feel free to contact the PickleballCentral support team using our contact methods detailed here: ********************************************************;

Pickleball Central is NOT a BBB Accredited Business.

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