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Business Profile

Wholesale Canvas

Classic Accessories Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Canvas.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    05/17/23 - I Filed warrantee claim on purchase 05/30/21 *********** ERRONEOUSLY denied claim, statin the purchase was 2018! I provided the receipt date and number, as well as I provided a copy after their false purchase date claim! They refuse to correct their IMPROPER denial!

  • Initial Complaint

    Date:12/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 2020 I purchased a travel trailer cover from Classic Covers with a 5 year warranty. Within 2 months of delivery, that original cover began to rip at the seam. I notified the company and another cover was sent. However this cover was of made of different material which i hadn't researched. I contacted the company with questions and was advised the due to covid they were now making mask with the original material and will be temporarily selling this alternative material. Within a year of this new cover on my new trailer, it began to remove the paint due to a much too rough material. It also began to fall apart. I contacted Classic Covers and a dialog was ongoing. They requested estimates of the repairs and all was provided. The actual trailer manufacturer also provided an invoice of repair which didn't even include labor as a favor from the dealer. The last messages from Classic Covers has been to continue to wait for their claims department to respond. The last 3 messages to Classic Covers have been ignored.

  • Initial Complaint

    Date:10/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It has been officially 90 days since this claim has been reported. We were told up to 60 days maximum and we have far exceeded this. We have been bounced between claim departments since the report. Their product displays no such warnings or claims on the product itself or the purchase page so to claim this now is not acceptable as a way to get out of paying a refund. We have been extremely patient and more importantly, our client has been more than patient. At this point, there is no way you can claim that the reaction you are claiming happened or the solution provided will work because you do not have the exact table in your possession to test your product on nor the weather conditions we live in. They claim they were working with the company who manufactured the table and we confirmed and checked that there was never an attempt to contact the trade wholesale about the table. We are demanding a refund in full for the amount our client paid for the table $1,304.10 and we are requesting this refund.

Classic Accessories Inc is NOT a BBB Accredited Business.

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