Reviews

Review Details

• Review fromKrimsey L

  Date: 03/31/2023

  1 star

  Krimsey L

  Date: 03/31/2023

  Working with this company was a nightmare. The second the contract was signed, they hung us out to dry. The schedule went 7x the quoted time, and we had no support from anyone at 2FL. The crew showed up around noon everyday, and left around 3pm (or sometimes didnt show up at all). We had to push back multiple other jobs to account for 2FL's delays. Some jobs we couldnt push back, and the other crews had to come in and work around 2FLs constant worksite mess. After informing 2FL of our issues, the owner (*****) fired the two people working on our job. I found this out because one of the crew texted me to say "your email to my boss just got us fired. ***** told us he would have a new crew on our job that could finish the job in 2 days, and assured us that hed take care of us. Then the Friday before work was to start again, the original crew texted me to say "All of the other crews are slammed, so unless you wanna wait, you're stuck with me. Cya Monday." // Weeks later, we were still having problems. This time, with schedule and work quality. We called the project manager and insisted that he come see the work. Things kept dragging out, and the crew kept telling us "It will absolutely be done today." After more than a week of excuses, the work was still not done, and we were up against a hard deadline with our flooring install starting. I called the project manager again, and he had an admin assistant call me back instead. They told me theyd get me taken care of, but I never heard back from anyone again. No one came to do a final walkthrough of the work, or even call to check on things. The first call we got after all of this was just another call requesting final payment. When the job was finally complete, the crew left the place a mess, and with incomplete work everywhere. We had to scrape up the junk all over the floors ourselves, and then hire another crew to come fix the interior drywall and exterior siding work that was left incomplete by 2FL.
  

  2FL Enterprises LLC

  Date: 04/10/2023

  I am sorry we did not perform to your satisfaction. I want to make clear that this is a 9 window cut in with headers in lathe and plaster on uneven walls with a settled foundation. One of the more difficult type projects.Some of the statements you have made are untrue. The statement we hung you out to dry. The contract was received on 9/1 and was scheduled for measure 9/2 and measured on 9/6. The windows were received on 11/11 and scheduled for install on 11/15. After 1 week of work we were told you would be going out of town for 3 weeks. We then scheduled to return. When they returned we had a bad snow storm with road closures and power outages which created delays as well as our installer had suffered a heart attack.The statement they showed up at noon and left at 3 everyday is incorrect. They started at 9 and left at 4 except for 1 day when the installer needed to bring his daughter to the doctor. We have gps tracking on their phones.Our project manager inspected the project and did find some issues with workmanship. We addressed these minor issues and gave a discount to you for your inconvenience. The one thing both our project manager and installers say is they felt blind sided by this review as you had not seemed this upset and had understood the challenges with this project.

• Review fromDusty C

  Date: 12/04/2022

  4 stars

  Dusty C

  Date: 12/04/2022

  We had siding replaced, a new roof installed, new windows installed, new gutters installed and the entire house painted. The work accomplished was bar none the best work I have seen on a home repair. . The workers were very fast and professional and there wasn't any rework necessary. The only down side is it was all started in July and finished by the end of November. I recognize that the contractors were busy with other jobs but it did seem a little excessive in length. Additionally I found it difficult to receive communications from the company when I asked a question. This problem was discussed with the Company owner during the final walk around of the finished work. As far as the quality of the work I would give them an A+ just like the BBB rating. As far as communications with the company I would give them a D rating. Communications does need improvement. Would I recommend this company? Your call. If you want superior work accomplished and don't mind a lack of communication from the company management, then 2FL is your company. Hopefully their communications will improve.
  

  2FL Enterprises LLC

  Date: 04/10/2023

  Thank you for your review. We have made changes to improve our communication. We really appreciate your business.