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Business Profile

Carpet and Rug Cleaners

Oxi Fresh

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An indian Employee who barely speak english and was hard to understand from oxifresh location in ******** entered my home july 1 around 9am ish and attempted to clean my son floor from urine smell. The employee was in there 2 mins and was done sprayed my son bed with harsh dangerous chemicals and left and i complained and i was told they could come back out the same person and i dont feel comfortable nor satified with the original work after spraying my son bed and i dont feel safe with this guy and i was denied refund and calls was ignored.

    Business Response

    Date: 07/03/2024

    This is a repeat customer who had done cleaning from us on 2/23/24 and 6/30/24 for same 1 room and odor which he has always been satisfied with and never complaint. This time on 7/1 for the same service he complaint of odor being still there  and scheduled a redo on 7/3, unfortunately the technician today was few minutes late and when he called to inform that he is late, customer came to know that tech is an Indian origin tech and he asked to speak with manager . When he spoke with me he asked me to refund or he will report this - its our policy to do a re-do before we give a refund particularly when this has worked for him last 2 times - our tech is Indian origin but has been here for a long time and does bar tending and restaurant waiter job on the weekends, since we do not discriminate based on race and origin, we could not accomplish his request to send someone else or refund - I believe this is a case of changing mind because of racial discrimination as is evident in his start of the complaint- its unfortunate we still have people who think like this - my employee knowing this was also depressed and thinking of reporting this as racial hate incident. Customer was not open to resolving this amicably else we are still open to resolve this but we do not discriminate based on origin and cannot process refund because of that or under threat of false review reporting particularly when the has not been an issue last two times . 

    Customer Answer

    Date: 07/03/2024

     
    Complaint: 21937654

    I am rejecting this response because:

    Sincerely, I need a refund I am in the process of filing a civil suit against the company!!!! 

    *************************

Oxi Fresh is NOT a BBB Accredited Business.

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