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Business Profile

Driving Lessons

Defensive Driving School

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driving Lessons.

Complaints

This profile includes complaints for Defensive Driving School's headquarters and its corporate-owned locations. To view all corporate locations, see

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Defensive Driving School has 2 locations, listed below.

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    • Defensive Driving School

      10505 NE 38th Pl Kirkland, WA 98033-7926

    • Defensive Driving School

      5031 University Way NE Rm 201 Seattle, WA 98105-4341

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've taken two skill tests with warm-up at the office of Issaquah of Defensive Driving School and failed two times (8.12 and 8.15) for incompletely at the stop sign at the same place at ***********. Util the second time when I went back to check where the stop sign was, I found that the stop sign was completely covered and hidden in a tree and it was impossible to see. It is unsafe and unfair to put this controversial location on the route for my skill test. I went to the office to chat with an examiner who was at the office to consult about this special situation and the examiner suggest me to call the company's number *************) by giving me the business card. Then I called and the customer service, and the agent ask me to send an email to ************************************************************** to provide the description of my issue/request and provide the picture as proof.After I sent the email, the Defensive Driving School replied, blaming me consenting with the examiner and refusing to provide any future administering services. Even if the failing decisions are correct. The school should not put the unsafe location in the skill test route and should not refuse to provide future services just because I consulted the examiner and followed the suggestions of the examiner and customer service agent. The ********************** should refund if they refuse to reject my future re-testing without reasonable justification.

      Business Response

      Date: 08/16/2024

      While we do agree that the city should trim back the trees, there is also a stop line on the road that is clearly marked. In addition, the applicant would have failed the test for speeding. Our initial response still stands.

      Customer Answer

      Date: 08/16/2024

       
      Complaint: 22150973

      I am rejecting this response because:

      According to the RCW 46.61.050: (2) No provision of this chapter for which official traffic control devices are required shall be enforced against an alleged violator if at the time and place of the alleged violation an official device is not in proper position and sufficiently legible or visible to be seen by an ordinarily observant person. Whenever a particular section does not state that official traffic control devices are required, such section shall be effective even though no devices are erected or in place. Besides, in RCW 46.61.190, (2) the term "stop line" isn't directly defined as a sign for complete stop, the content of this section indicates the stop line is the position WHERE a driver should come to a complete stop when a stop sign (or other traffic device) is there. But it doesn't mean the stop line could play the role of the stop sign if the stop sign is not visible.  And in (3): "The driver of a vehicle approaching a yield sign shall in obedience to such sign slow down to a speed reasonable for the existing conditions and if required for safety to stop, shall stop at a clearly marked stop line...". Given the stop sign is completely hidden in the tree and combined with RCW 46.61.050, I don't think the examiners and the agents of customer service understand and interpret the law correctly, and performing a yield behavior is absolutely no violation to the state law.

      The speeding issue only happened in the first skill test and I agree for the violation judgement in the first skill test. But for the second skill test, there's no speeding issue and the violation of law doesn't stand. The business is trying to distract and confuse by claiming the speeding issue. 


      Sincerely,

      Hanchen Su

      Business Response

      Date: 08/24/2024

      Failure to stop for a stop sign is an automatic disqualification as required by the Department of Licensing. We have no other option by state law. We do agree that the stop sign was partially obstructed from the angle where the picture was taken but as one begins to pass the trees, the stop sign is was in view and was not stopped for. We are testing on a state approved route and have no control over the city cutting back the tree branches. We have nothing further to say on this matter and no further responses will be provided.

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