We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gastroenterologist

Gastro Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gastroenterologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a screening at Gastro Health in ********, ** in May, 2022. I was double covered with insurance, yet I keep getting a bill for nearly $650 that was sent to a collection agency. Remember were ALL covered by law for a screening with the *************** Act as well for colonoscopy screenings. So, this should be a no brainer. Even with multiple calls (over 23) over these two years, have garnered two people admitting that it is a coding/billing error on their part, but it is still with the collection agency and again in review with Gastro Health. It is now on my credit report, but in dispute. I would like all of this to be settled, with my balance showing I owe nothing as well as my credit report adjusted.

    Business Response

    Date: 11/13/2024

    Hi ***** -

    T**** you for connecting on this matter. I understand your frustrations for the lengthy process that accompanies the healthcare billing system and apologies for the events that have culminated to this claim being sent to collections. I will escalate this claim review to our Billing Director to facilitate what we can do to resolve and revise the collection agency status. 

    Customer Answer

    Date: 11/20/2024

     
    On Nov 13th I received a reply to this complaint from *** **** at Gastro Health. 
    He apologized for it taking 2 years to settle this claim. He stated that it was a billing coding mistake on the part of their staff and that the problem had been corrected. He stated that his staff would have some re training to avoid this problem in the future. He also stated that the credit reporting company would be notified to remove this information from my credit report.
    He was kind enough to send me an email verifying our conversation.
    So Im happy this problem has been fixed.

Gastro Health is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.