We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Kitchen Design

Morgan Electric & Plumbing Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Kitchen Design.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Better Business Bureau:

    complaint ID ********

    I have not yet received the written response which Morgan's Kitchen and Bath sent to you, the BBB. However, I did receive a text message from Morgan's yesterday afternoon stating that they will be assuming the cost for replacing the defective shower system. That is very much appreciated. However, I would like to keep this complaint active until the replacement shower system is received.

    In addition, the complaint was also made against the manufacturer - MAAX ************* I would like to ask the BBB to continue to pursue the complaint against ****. Apparently, they are not willing to stand behind any warranty for their defective product. Morgan's is compiling information on the defect and I would like the BBB to follow up with MAAX for a satisfactory resolve.

    Sincerely,

    *******************

    Business Response

    Date: 01/10/2023

    Hello,

     

    Because this panel was broken during installation by Legacy Construction, it typically is not an issue that we would be able to handle. That being said, we recommended that a contractor we use for our shower door installs go have a look and see if it is something replaceable, as ************ wanted a faster resolution than we could provide through the manufacturer, Maax Bath, by simply reordering. The tech Morgan's recommended ************ contact to resolve the issue noticed that when the metal frame for the shower door was not put together correctly, causing the glass to break upon installation. 

     

     When Morgan's contacted Maax to resolve the issue, we were told that it is not possible that this can happen, and we need to re-order the door at full price. We have kept the door and frame at our business and can prove that is absolutely what happened. In the meantime, we have reordered a full replacement at our expense to resolve the issue.

     

     Please note that we are a retail business and are willing to take responsibility for manufacturing defects, but do not have any involvement in the installation process. 

     

    Camron Morgan

Morgan Electric & Plumbing Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.