We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Piano

Stage 7 Pianos LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Piano.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a piano for consignment and signed an agreement with Stage 7 Pianos 4/15/19, then didn't hear from them until 12/22/21 after repeated email inquiries saying they still had the piano. On 6/5/23, after another inquiry they said it had sold recently and they would be able to pay me soon. After repeated attempts to follow up, including stopping by the business once, I have still not been paid. The agreement was to market the piano for $11,500 to start, then reduce to $9,000 at the lowest. If there were lower offers I was to be asked in writing to accept or deny, and I would be paid 65% of the actual sale price within 30 days of the sale date. On 6/12/23 I was informed by email that the piano had sold recently for $8,000, without my approval, and that I was owed $5,200, which I still have not received. I have not been told when it sold or shown any receipt confirming the sale price. I contacted the owner ********************* again by email 8/28/23 saying I would be filing a complaint with the BBB, he responded that he would be mailing a cashier's check to me Tuesday or Wednesday 8/29/23 or 8/30/23 and send me a picture of the check, which has not happened as of the filing of this complaint at 4:30 pm today 8/30/23, so I am proceeding with this complaint.

    Customer Answer

    Date: 10/03/2023

    Hello, thank you for following up. The company did respond to me by mailing me a cashier's check for the amount owed shortly after I first filed the complaint. Thank you for your efforts.

    Levana

Stage 7 Pianos LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.