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Business Profile

Real Estate

Northwest Multiple Listing Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate.

Complaints

This profile includes complaints for Northwest Multiple Listing Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Northwest Multiple Listing Service has 18 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a homeowner and ***** does not want to remove the online photos of my home after closing on this home in 2021. The house is not up for sale and I have safety concerns by sharing the layout of my home online. I contacted ***** and they said the photos will remain on member firms' public websites.

      Customer Answer

      Date: 04/22/2025

      Hello,
      Im writing to inform you that I havent received a response from *****. However, I noticed that my request has been processed, and my home photos arent available online anymore. Therefore, I believe the case should be closed.

      I want to express my deepest gratitude for your exceptional assistance and unwavering support. Your help is invaluable, and I truly appreciate it. Thank you very much.

      Amr 

    • Initial Complaint

      Date:04/30/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 2, 2024, I hung my Realtor license with *****************************. Soon after, NWMLS (Northwest Multiple Listing Service) sent me the email that is attached labeled "Welcome back to Northwest Multiple Listing Service." Per step 1 of their email, they asked that I login to agree to their 'Terms of Service' and register my credit card, something that I never did as I was having second thoughts on investing my time and money on my real estate business given how bad the current housing market is. With that said, I gave ***************************** notice that I would no longer wanted to proceed with their process and my license was dropped from their agency. As shown in the second attachment labeled "Final Statement," NWMLS is charging me for services that 1) I did not agree too, and 2) they are charging me a late fee. When I called NWMLS, they told me that all realtors are automatically signed up for their service, but confronted them and referenced the email they sent me with instructions to agree to their 'Terms of Service' and add a payment method. I explained to them I never completed that process, never signed on to use their service. I voiced my concerns and called them out on their predatory business tactics to steal money from people. It is one thing to be invoiced for a service that you have 1) agreed to, and 2) have used. Neither of these apply to my situation. I would like this business to void this invoice (Invoice #*******), provide confirmation that I don't own them anything, and to cease the predatory business practices they are using. If a realtor doesn't agree to their terms of service and registers their credit card, then they have no claim or right to ask for payment for a service someone hasn't used or agreed to.

      Business Response

      Date: 05/13/2024

      Please see our response, attached as a PDF.

      Sincerely,
      *****************************
      General Counsel

      Customer Answer

      Date: 05/14/2024

       
      Complaint: 21649068

      I am rejecting this response because: The statements made by NWMLS' General Counsel are false and untrue. 

      Sincerely,

      ****************************** ********

    • Initial Complaint

      Date:08/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 2021 to *************** provided me with misleading information. Continued to charge me without my consent while providing me with no services. Claims every agent who has a license has to pay them no matter what. They were willing to credit my account but already sent false charges to collect agency who harassed me at work allday. They Have provided me no proof of any charges or receipts of payments I made ect. Told me that unlike ******* service they Continue to charge you even if they cut you off from service. This seems like unfair business practices. Not one email explaining why they were charging me or how to stop the charges. I called them multiple times and they had no answers for me just kept sending me to collections.

      Business Response

      Date: 08/22/2023

      Please see the attached response.

    Northwest Multiple Listing Service is NOT a BBB Accredited Business.

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