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Business Profile

Residential Painter

Tim the Painter LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:07/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August/September 2019, we hired Tim the Painter to paint the exterior of our 6plex rental property and paid him over $9,000. We picked the more expensive paint because we wanted it to last longer and also did not want flat paint. He told us he doesn't use flat paint and promised to warranty his work. In December 2022, the paint is peeling off our property and the color is fading badly so we contacted Tim the painter. In March 2023 they finally came out to look at the property. The first thing he said is that the paint should not look like that in 3 years. A paint rep from ******************************* came out that same month to look at the building. In April, ******************************* said it was our siding that caused the paint to peel and it needed to be properly prepped to fix it. We asked questions about the fading and never got a response, so we went to the local ******************************* store. They also viewed our building and said the paint should not look like that in that short of time. They looked up what was used to paint our building and told us that it was a cheaper flat paint (Super paint), not what we paid for ******** satin paint). I do not think we would have the same fading/peeling issues if the correct paint had been used and it had been properly prepped. I have tried to contact this company by phone, text and email several times and they do not return my calls. At minimum, we were charged for an expensive paint only for them to switch it to a cheaper quality paint.

Tim the Painter LLC is NOT a BBB Accredited Business.

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