We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Specialists

NW Face and Body

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Specialists.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this service under deceptive pretenses. They were forcing people not to post negative reviews so had no idea they were batching surgeries snd trying to make people pay for the corrections. I noticed issues with right side shortly after surgery. He tried to gaslight and made me wait several months for another appointment to discuss correcting it. When he finally was willing to correct tried to charge to fix mistake. I cannot be certain they don't make these mistakes on purpose to try to get more money out of the customers. In addition they didn't tell me if many dangers until I has given a 1000 dollar non refundable deposit though I had asked what the dangers are. At that point they make you record you understand though you are just hearing of it and have no chance of refund. They agreed after I put up a negative review to do for free though they tried to do other amounts first (900). Awhile after that they called again saying they won't do the correction unless I remove review. I want not only a refund but compensation necessary to get issue fixed by another doctor. Ideally I think Dr. ******* should get his license to operate removed for his unethical behavior toward not just me but other patients. I haven't starteda lawsuit yet but contacting lawyers with the possibility of starting a lawsuit should this not be resolved. I refuse to remove my reviews because I want others to be able to make an informed decision.

  • Initial Complaint

    Date:10/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a consultation with NW Face/Body via phone on Sept 18 at 8am. I explained to the lady that I the place I generally get the medication from was out of stock and this is why I was reaching out to NW FACE. She said they have stock and they could provide it for me, but I would need to come in and have them do 4 weekly injections first, then they would give me a vial to take home around the 3rd/4th week. I was very clear - I was just going to them because my regular provider was out of stock. She approved me, and I went in on 9/21 for my first injection. On 10/18, I got a text from my bank that my **** had been charged $575.00. I called them immediately, asked about the charge and they told me they'd look into and call me back. I spoke to someone in accounting on the evening of 10/18 and they said I would be reimbursed and it would take up to 10 days. This week, on 10/25, I get a vm from ****** stating they wouldn't be reimbursing me because they cannot return the product to their vendor (btw, they can 1. give this vial to another client, or 2. use it on existing patients in-house). Their reasoning of "cannot return to vendor" is laughable. I have tried to call back ****** (I have left a vm and a message at the front desk) and she has not called me back. I couldn't have been clearer of my intentions on 9/18 - I am just in need of the med while my regular place is out of stock. This was a onetime purchase. They now won't reimburse me because of the breakdown in communication between the nurse (initial consultation) and the accounting department, having nothing to do with me.

    Business Response

    Date: 11/15/2023

    ******* contacted our clinic on 10/18 to request a refund for a product/service that she'd ordered then cancelled. We informed her that we needed to contact the pharmacy to see if we could stop the prescription order that was prepared for her. On 25, we spoke with Ms. Miller again and in the end offered to refund her money. [Note, we destroyed the prescription product that was prepared for her, we cannot simply repackage and use it on another patient] She was unhappy and hung up the phone. We called back and left a voicemail explaining that we would be processing her refund. When we went to process the refund for her, we found out that she had already disputed the charge with her credit card company and posted this review. We are not responding to the charge dispute in the hopes that it helps expedite the refund for her. However, in the event that she is still in need of a refund, we are happy to process the refund for her. 

NW Face and Body is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.