We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Speech Therapy

Katie Leigh SLP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Speech Therapy.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 2 year old son was evaluated by Katie via telehealth for a frenulum tie diagnosis. I am now being charged for a swallow evaluation that I do not believe was completed, much less by required guidelines. I feel as though I was mislead about what the appointment would entail and am being taken advantage of. I have requested information about how they believe the swallow evaluation was performed and have not been given said information. I have other complaints about things that were said to me during the appointment and had been told by my childs regular speech therapist that she would reach out to Katie to help me handle the situation and I did not realize she hadnt. I do acknowledge that I took too long to handle the situation, I may have my reasonings for what caused my delay, however that is not their responsibility and by no fault of the business.

    Business Response

    Date: 12/09/2024

    I'm so sorry you were disappointed by the evaluation. ********** will always have its restrictions. Luckily I was able to see swallowing when your kiddo arrived on screen eating a banana, of course more footage would have been nice and more thorough but, I was able to see enough as well as his saliva swallows. There are different levels of swallowing evaluations, clinical and of course more in depth using X-ray, etc. This was the most basic level and I still feel ethical with the description and the coding (which is necessary for insurance reimbursement if you were to pay your bill and submit to medical insurance for reimbursement). Every speech language pathologist has different recommendations for language learning. Sometimes children who have the ability to use verbal language end up relying on sign language--I'm open to what the family feels is best, but do see strides forward in language use when signs are not used as frequently. Just what I've seen in the last 7 years of practicing with thousands of children. I understand you're not going to pay your invoice. When we left the appointment, you were laughing and happy and we ended it on a very positive note. When I called to remind you of your invoice, you originally said you didn't have any money and THEN you started to complain about the appointment. It feels like you may be using this is an excuse not to pay your invoice as you seemed pleased with the appointment during it. This is hurtful to my small business and frustrating as a provider, but in the spirit of Christmas, I will tell the collection agency to cease and you can make that decision on your own. Please let me know if there's anything else I can do. Blessings, Katie

    Customer Answer

    Date: 12/13/2024

     
    Complaint: 22613259

    I am rejecting this response because:

     

    I do not appreciate the assumption that my dissatisfaction is an excuse. Which is absolutely not true. The morning of that phone call was a bad time for me and I handled it poorly. Again, I had been under the impression that my childs speech therapist was going to assist me in handling this, which is why I did not handle it sooner. It should not have taken this step for you to provide me with the information I requested about the swallow evaluation. 

    Sincerely,

    ******* *****

Katie Leigh SLP is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.