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Business Profile

Vacuum Cleaners

Dyson Direct, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacuum Cleaners.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jun 14, 2024, I placed the order from **** **************. 1 of the dyson with tracking# 1Z58333F0318387942 is an used item instead of New/Openbox. So I tried to message to dyson through **** market, but they never replied. And they do not have direct email, nor direct phone numbers to call and follow up. After several tryies in the past month, I tried to contact dyson directly, and the customer service, Avinash M created a ticket ******** for me and saying they will contact me in 48hrs. But still a lie as no one contact me through email or phone. Now I am tired of contacting dyson through **** martket and dyson directly. I want to return this used item and get my refund ASAP.

    Business Response

    Date: 08/08/2024

    Hello,

    Thank you for contacting Dyson Service Center. 

    We are sorry to hear about the issues you've had with your recent order. 

    Marketplace orders are managed directly though the marketplace portal, which in this case would be ***** For assistance, the customer would need to reach out through eBays tools to contact the seller. While we do not have access to marketplace orders at the Dyson *************** we have forwarded the customer's concerns to the appropriate team for further assistance.

    Thank you, 
    Dyson Direct, Inc.

  • Initial Complaint

    Date:12/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against Dyson regarding my recent purchase of a Dyson V12 vacuum cleaner. My experience has been deeply frustrating and unsatisfactory.I ordered the Dyson V12 on November 19, 2023, and received it on November 28. Unfortunately, the machine was entirely non-functional; the battery showed no signs of life despite multiple attempts to resolve the issue.Upon contacting Dyson's customer service on *****, they provided a shipping label for me to return the defective machine. I complied and returned it promptly, expecting a replacement.However, despite repeated attempts to follow up with Dyson regarding the status of my exchange, I have received no response. Their promises of a 48-hour reply timeframe have gone unfulfilled, leaving me without a vacuum cleaner and in a state of extreme frustration.I am reaching out to the Better Business Bureau for assistance in resolving this matter. I urge Dyson to fulfill their commitment to customer satisfaction by providing a working replacement (V15 as they committed). Other than that, without receiving V15 as a replacement, then activated the warranty for V15 in advance. I need them to correct their foxy action and change the start data to at least the day I receive the machine. My original order number is **********.

Dyson Direct, Inc is NOT a BBB Accredited Business.

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