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Business Profile

Campgrounds

Advance Resorts of America Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Campgrounds.

Complaints

This profile includes complaints for Advance Resorts of America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Advance Resorts of America Inc has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Advance Resorts of America Inc

      PO Box 819 La Conner, WA 98257-0819

    • Advance Resorts of America Inc

      420 Pearl Jensen Way La Conner, WA 98257

    • Advance Resorts of America Inc

      6607 Highway 291 Nine Mile Fls, WA 99026-9529

    • Advance Resorts of America Inc

      PO Box 2105 La Conner, WA 98257-2105

    • Advance Resorts of America Inc

      202 S 348th St Ste 1 Federal Way, WA 98003-7070

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/27/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My parents belonged to this organization back in 2007 but when my father's health began declining, my mother wished to cancel their membership. Over the years she attempted to cancel the membership, up until the time she became stricken with senility and early onstage of Alzheimers, eventually being placed in a memory care facility. There was no estate and i honestly do not know if my younger sister, their personal representative for their health, which terminated at their deaths, continued to contact this business. I was recently provided the most recent invoice from this business that was sent to my parents old mail box receptacle. We are hoping this business will just close this matter and stop sending statements and am requesting your assistance if possible. Thank you for any assistance you may offer.

      Business Response

      Date: 01/31/2025

      To Whom It May Concern,

      Our records indicate that ****** and **** ***** had been members of Advance Resorts of America since 1993, with their last dues payment received in 2009.We have had no contact with them or any family members since that time until now, though their membership remained in our system.

      We have now been informed that both ****** and **** ***** have passed ******* light of this, we are proceeding with the formal cancellation of their membership,effective immediately. No further action is required.

      Sincerely,

      ******* *****
      Advance Resorts of America

      Customer Answer

      Date: 01/31/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:11/04/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Were fed up with Advanced Resorts of America's lack of response regarding our requests to cancel our timeshare. Weve decided that the last maintenance fee we paid is truly the last. It's ridiculous for us to keep paying for something that no longer benefits us, especially when we should have been released from this obligation months ago.This timeshare was pitched to us as an asset, but its anything but. Our family has no interest in holding onto this so-called membership, and frankly, the ongoing costs are not something we can manage at our age. We dont want to burden our child with this nonsense in the future.

      Business Response

      Date: 11/06/2024

      Hello,


      We did cancel the camping membership, when the customer first requested, in August of 2024. We have not sent anymore invoices since then. The annual camping membership was cancelled as the customer requested in August of 2024.


      We apologize if miscommunication existed regarding this. We request this matter be closed with the BBB.

      Customer Answer

      Date: 11/07/2024

       
      Complaint: 22512757
       

      We accept this response IF Advanced Resorts of America can confirm that the entire membership is now closed and that you have no further obligations to them now or in the future.

      Thank you

      ***** *********

       

      Business Response

      Date: 11/20/2024

      Dear ***** *********,

      Your membership with Advance Resorts of America is cancelled. No further action is required. Let us know if you have any questions.

      Sincerely,
      Advance Resorts of America

      Customer Answer

      Date: 11/29/2024

      Dear ARA/******,

       

      We wanted to follow up with you on the correspondence that was sent to the BBB regarding complaint 22512757.

      We are trying to confirm if our entire membership is now closed, and would like to confirm that we have no further obligations to ARA now, or in the future. Our account information is ********. Please send us written confirmation that our membership is closed. We have not been able to use our membership since 2016, and due to the resorts condition, we had lost a desire to use it. Considering the minimal usage, and the broken promises from your company, we would also like to be reimbursed for the fees we have paid you since 2016. Please respond to us with the necessary information, and speak to a manager about providing us with that refund.

       

      Sincerely,

       

      ***** & **** *********

      Sent from my iPhone

      Business Response

      Date: 12/06/2024

      Hello,

      We received email from **** & ***** ********* on 11/29/24 with the same request asking if their membership with Advance Resorts of America is now cancelled/closed. We mailed **** & ***** ********* a letter on 11/29/24 indicating that their membership with Advance Resorts of America is cancelled. We cancelled their membership in August of 2024. As for request for reimbursement of fees paid since 2016, no reimbursement will be given.

      Sincerely,

      Advance Resorts of America

      Customer Answer

      Date: 12/10/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *********

    Advance Resorts of America Inc is NOT a BBB Accredited Business.

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