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Business Profile

Appliance Repair

FixPro Appliance Repair LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 12, FixPro came out to my home to diagnose/repair my refridgerater. I paid $75 for the diagnosis and was told they could order the part no problem and that I would receive a quote with a link to pay a deposit. I received this quote the next day and paid $380 to order the part. On February 21, I called to check on the status of my order. I left numerous messages over the course of two days. Finally, on Feb 23, I was contacted by **** and told I would be given a refund. I asked if I would be given an email confirmation and was assured I would. On Feb 26, I called to confirm the refund. Again, no call back or response from this company.I want my refund of $380.

    Customer Answer

    Date: 03/18/2024

    The Company never returned any of my calls, but I did receive a credit for the full amount of $380, back to my credit card, which was the solution I had asked for. The lack of communication regarding my service order and the false claim that they are registered with the BBB on their website remain upsetting facts the public should be aware of.

FixPro Appliance Repair LLC is NOT a BBB Accredited Business.

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