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Business Profile

Dentist

Kevin D Fedak DDS

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 28, 2023 I went in for a cleaning at Dr ********************* dental office where my wife and I have been clients for several years. My dental insurance had changed and I asked the front desk to check if I was still in network and if not then I did not want any extra services. I was assured that they felt I was in network and the dental hygienist did imaging. Around April I received a check from my insurance company for the dental work but I had not received an itemized invoice from Dr ********************* office. It wasn't until December 2023 that I received a non-itemized bill from Dr ******************** and then a week later a second bill stating that my account has been sent to collection. I called Dr ********************* office 3 times within a week(about mid December) after the second billing statement and spoke to someone in billing who told me the billing manager would return my call. I never received a call back so I emailed the office. I then called Dr ********************* dental office a third time, spoke with **** again who said she would transfer me and then hung up. At this point, I felt I am at a dead end trying to work with Dr ********************* billing manager.The billing manager did email me and said a billing statement was sent out since May. I never received any mail and my mail forwarding was working just fine for all my other bills. In addition, I have Informed Delivery that shows scanned photos of incoming mail and I checked a week after the alleged mailings of billing statement and did not see any evidence of mail from Dr ********************* office.I would like Dr ********************* office to retract the collections on my account, send me an itemized bill and contact me for payment as there is no option to pay on his website and I have had no success in contacting Dr ********************* office to make payment.

Kevin D Fedak DDS is NOT a BBB Accredited Business.

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