Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Dunamis Interiors with a budget of $3000 to do as much work as possible (focus on kitchen) in my cabin (560 sq feet). ****, the owner, came and viewed my home. I did some of the demolition myself . She sent me her apprentice to do the work since my budget was small. I purchased all the cabinets and countertops and paid for their delivery. After work was completed in the kitchen I noticed the laminate countertops were damaged on the corners as the apprentice did not have the proper saw for cutting to size. I have requested a refund for the counter top and hourly rate charged as I will need to hire another company for the work. I will not be using Dunamis Interiors again. Another customer in my neighborhood is also very dissatisfied with their quality of work. I have notified ****, owner, on more than one occasion. She agreed to a refund but now is saying that I have a balance and want me to just subtract the difference. I have already paid her and want a refund to my credit card. I have attached the payment from my credit card as proof of payment and photo's of damaged countertops. Also emails from ****. Invoice: Counters, Cabinets, Framing, Plumbing, Drywall 1 X $3,190.75 $3,190.75T Dump Fee *********************** Tue, Feb 7, 2:13 PM (8 days ago)to me Hi ****** We pulled up ***'s time sheets showing 5 hrs @$55/hr Counter top materials 6' plus 2 end caps was $162.96 ******** will resend the invoice showing this credit for material replacement and labor provided plus the tax. The balance will be for other labor/materials provided including framing, drywall, appliances, dump etc Thank you and best to you with your ongoing project **** Dunamis Interiors *** PO Box **** *****, ** ***** ************ 1 X $150.00 $150.00T Subtotal $3,340.75 Tax $270.60 Total $3,611.35 Payment $454.24 Balance due $3,157.11 Review and pay Dunamis Interiors *** PO Box **** *****, ** ***** ** ********************************************************

  Business Response

  Date: 03/03/2023

  Hello,
  We received a letter regarding a complaint submitted by **************************** 
  The complaint was not validated in any way. This person filed a complaint that we over billed her.
  ****** requested remodeling services and paid $3000.00 for a specific list of services which were fulfilled. 
  She then requested additional services and asked for an estimate which we provided verbally on the job site. I also followed up with an email of costs estimated. She willfully requested us to proceed. We gave her a credit from the initial invoice to carry forward to the next phase of work.
  She then came back to request we install her new bathroom vanity and plumbing fixtures, do more drywall work and install a new kitchen light she purchased etc. We also provided her a time & materials estimate for these services which we fulfilled.
  There was some damage to a counter edge that we offered to replace but she told us to wait to repair it until the kitchen light arrived.
  Out of the blue after we provided all this service at her request and approval, She claimed we exceeded her $3000 allowance and were taking advantage of her !! She said she didn't receive our invoices or emails yet we have proof from our email receipt and QB receipt system that shows she viewed them several times. She even accused us of ADDING a charge to an invoice that was actually a CREDIT. 
  I resent her record of our emails and texts as proof of all her approved requests and compliments for our service. The complaint was completely false and her attempt to take advantage of us and claim we were "taking advantage of a retired disabled veteran" .
  This woman is a manipulator to say the least. We honored her with more work than we quoted her and she dishonored our company in return. Based on all our evidence, she did agree to pay her bill and we agreed to have her make payments if necessary.
  We have been a successful award winning business for 30years and have never been through this. If there is anything further we can do to have this complaint removed or properly addressed to be removed from record, please let me know. 
  Regards,
  ***********************
  Dunamis Interiors Inc
  PO Box 5984
  ***************
  ************

  Customer Answer

  Date: 03/07/2023

   
  Complaint: 19409933
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  ****, owner of company, did not tell me of any additional charges. I repeatedly responded to her emails stating I already paid $3,000 for the work requested but I keep receiving bills. She never advised that i was over the original $3,000 payment and was accruing additional charges. I stated to her in an email that it looks like i owe them additional money, according to their invoice , and I would need to make payments. On further investigation I realized this was additional charges above my $3,000. I requested  a break down of these charges and was informed **** email that they would give me this if I agreed to pay the bill. I am a 72 year old 100% disabled veteran on a limited income. I pay my bills and would never request work I could not pay for.  I accepted the inferior work as i knew I was getting left over products to stay in my budget.  I am not a "master manipulator", I am a lady who only purchases what I can afford.

  This is a copy of her email when I requested a breakdown of billing:

  Re: *************************** ****
  
  
  Inbox
  
  
  
  
  
  
  
  
  
  
  
  
  
  We would be glad to incur more administrative time over this and provide the breakdown of the cost of your project by time and materials so long as you agree to pay for the ACTUAL cost we incurred including trip /fuel charges that we deducted and the additional admin costs
  
  
  Is that fair? 
  
  
  Please have your advocate review all emails and texts between us as well 
  
  
  Let me know if I need to get my attorney involved or if you are going to accept our offer to pay your bill in payments without interest for what you *** and agreed for us to do. We really aren't interested in games or excuses, we just want to get paid for what you asked for. 
  
  
  ****
  
  ****************************, Feb 17, 9:30?AM
  
  
  
  
  to me, ********, *****

   

  I have the documents to send to **** and any collection agency she is threatening to send me to that state I do not have any income they can attach as i only receive Social Security and Veteran Disability Compensation.My home does not have any insulation or thermal windows. I am working to save the $4,700 dollars to have this repaired before next year. I would not incur any additional debt to prevent this. I also have text messages where she is asking to have her employee, ***, to start removing bedroom closet to improve my bedroom. I text her no that with my budget i want to focus on my kitchen. She is the one that wanted to cross the line.
  

  
  

  Business Response

  Date: 03/22/2023

  This client continues to deny the ongoing requests and our conversations about cost. She ABSOLUTELY knew what was included in her initial scope of $3000 (leaky roof, ceiling/wall repair, paint, dump and misc other tasks. She then asked us to reframe her kitchen, new drywall, new ceiling, cabinet install, counter install, hang light fixtures, set appliances, install her bathroom vanity, counter, fixtures, mirror and lights.....ALL THE ADDITIONAL SERVICES SHE REQUESTED that I explained to her would be approx an additional $3000.  SHE VIEWED each invoice with description of services then DENIED she requested more work, she denied she received the invoicing then claiming selective memory loss over why she was charge for the additional work SHE REQUESTED. 

  ******, also requested work in the bedroom which we both agreed would wait -She asked to use our services for additional kitchen and bathroom work. SHE KNOW DARN WELL THAT SHE HAD SPENT THE FIRST $3000 and had entered into the scope of the additional $3000. These rates were  UNDER market rate as our emails and text revealed ... out of our honor for her as a retired veteran. We went above and beyond to provided many additional services while on site including picking up more of her dump. Her emails and texts in response reveal her RAVING APPRECIATION For all we did.

  Then she turns around and decides since she doesn't want to pay for what she asked for and that we clearly provided. She is pulling the "I'm broke, I'm old, I'm a disabled veteran"  victim card as if she got  taken advantage of in order to get out of what she owes.  I will also note again that she claimed we billed her for an amount on her invoice that was actually a CREDIT. Easy to see the mathmatical deduction as well but she still claimed that was an "over charge" that she wasn't aware of. 

  She is a liar, she is no victim and we will not be taken advantage of by someone so manipulative as this. We have proof of our time sheets, rates and scope of work with photos and her email, text responses to prove our case. We will take her to court if she does not honor what is owed at the extremely discounted cost to her. We were also nice enough to accept payments at no interests which she agreed to. Sounds like she is trying to dishonor that agreement too?? We will start charging the interest on her late payments and proceed to court if she fails to hold her end of that agreement.

   

  Regards, *********************;

  Customer Answer

  Date: 03/29/2023

   
  Complaint: 19409933
  
  I am rejecting this response because: *********** continues to deny I did not authorize any additional charges over my per-approved and paid amount. BBB is not the place to vent and call me a liar. BBB does not need to be involved any longer as the company has stated they will take me to court. Thank you for trying to assist me in this matter.
  
  Sincerely,
  
  ***************************