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Business Profile

Sunroom Construction

Precision Patio Covers

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Precision Patio Covers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Precision Patio Covers has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/11/2023

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May 2023, we provided the final payment for our patio cover. Within a week of completion, we informed the owner, Benjamin M ****, that we had leaks that required repair. He dispatched his team and though they attempted to repair the leak, a week later the leaks persisted. *********** sent the team again with no change in the repair and any subsequent attempts by *********** to get the team to come out was unsuccessful as he announced he was closing his business in May 2023. Though reticent on providing final payment until the leaks were fixed, My **** assured us that he would personally honor for 5 years after installation any workmanship issues.As of Sept 2023, we have learned that *********** not only dissolved the business but has since filed bankruptcy and that has been his main reason for not completing the repairs. We have maintained contact since May 2023 with ***********, until 11 Oct 2023, when his phone was no longer accepting my calls. Mr ****** cell number is ************.

      Customer Answer

      Date: 11/02/2023

      On 18 Oct 2023, a team arrived to inspect the rough in order to determine if or where the leak was coming from. However, after determining the source of the leak, I was informed they would write up their findings, provide it to the roofing company leadership and someone would be in contact with me. I followed up O/A 27 Oct 2023, and was informed they had not submitted the finding the to roofing company leadership yet, due to being busy in the field.

      It was my intention of following up by the end of this week, and had not provided an update as I felt the inspection didn't warrant a followup. I would request that this case remain open until it is confirmed that no action is to be take by the former owner of Percision Patio Covers, and at which time I would have to consider legal action against him for breach of contract.

       

      Best Regards

       

      ******

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