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Business Profile

Heating Contractors

Puget Heating Company Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Puget Heating Company Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Puget Heating Company Inc. has 2 locations, listed below.

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    • Puget Heating Company Inc.

      1612 127th Ave NE Lake Stevens, WA 98258-7971

      BBB accredited business seal

    • Puget Heating Company Inc.

      PO Box 336 Lake Stevens, WA 98258

      BBB accredited business seal

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Buyer Beware!Do NOT use Puget Heating! They installed the water heater in our house that we bought new in Nov 2022. We have a 50 gallon tank and it is just the 2 of us living here. I cannot fill 1/2 my bathtub without it running out of hot water. It was throwing error codes and constantly beeping. We made a warranty call to them. They have been out 3 times and could not figure out what was wrong. On a hunch, the tech ordered a part to see if that would fix it. We waited 5 months and my husband finally called them. We had to wait a couple of days for a call back because the scheduler (apparently there is only one) was out. She called me and I made the appointment for today with an arrival window of 9-noon. No one showed. No one called. It has been 18 months with a bad water heater. It is obvious that they don't want to honor their warranty.

      Business Response

      Date: 04/18/2024

      We have *************** scheduled for 4/23 in our books for an appointment to fix her water tank. The part ordered was through the manufacturer per their recommendation. We made this appointment with her husband ***** on 4/10. We explained that we need the temperatures about 46 degrees for 72 hours to test the heat pump compressor.  The tank is being covered under warranty until it is fixed. We did not have an appointment scheduled this week with this homeowner.

      ********** talked to the husband and confirmed this on 4/10, ********** will be calling to review the appointment with ***************.

       

       

      Business Response

      Date: 04/24/2024

      We have reached out to ************** 2 times last week and left messages for her to confirm her appointment on 4/23 to address her hot water tank.  She has not responded to our phone calls.

      She sends out calls directly to voice main and has not responded to our request for an appointment .  At this time her call is on hold until she makes contact with us directly. 

      Customer Answer

      Date: 05/01/2024

      My husband has been the main point of contact with this matter because he is home during the day.  Because we had not heard from them since 2023, we called in to see why we had not been scheduled as it had been several months.  Temperatures had been in an adequate range.  My husband was told that the scheduler would have to call him back.  When they could not get ahold of him, the scheduler called me on Wednesday, ***** 10 and told me they would be out on Tuesday (***** 16) between 9-12.  No one showed up.  After I filed the complaint, I had a voicemail stating they were calling to confirm my appointment for ***** 23.  I had assumed they scheduled this with my husband because I had not discussed a rescheduling date with anyone.  Again, no one showed up.  

      Business Response

      Date: 05/11/2024

      Tell us We have *************** scheduled for 4/23 in our books for an appointment to fix her water tank. The part ordered was through the manufacturer per their recommendation. We made this appointment with her husband ***** on 4/10. We explained that we need the temperatures about 46 degrees for 72 hours to test the heat pump compressor.  The tank is being covered under warranty until it is fixed. We did not have an appointment scheduled this week with this homeowner.
      The office talked to the husband and confirmed this on 4/10, We have left numerous message with homeowner with no return call.

    Puget Heating Company Inc. is BBB Accredited.

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