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Business Profile

Dog Boarding

Lisa's Pet Pawlor & Supawvised Play Pad, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am still in absolute shock as to what happened to my baby ****. I took her to Lisas pet pawlor to get groomed on Saturday like I have done so many times before. I dropped her off at 8:30 am , at 3:30pm I called to ask if she was ready to be picked up and I was informed that there had been an accident. I kept asking what happened and I kept getting I dont know but shes DEAD. What how , when and why wasnt I called ? Did you rush her to a vet ? All questions I asked and got NO clear answer too. I also asked what time she died and was told 11-1130 that morning. when I arrived there the groomer was conducting business as usual and had my baby wrapped in a blanket in a kennel by the front door. I again asked what happened and she told a different story and swore no heaters were used on my baby. When I got her to the vet at ***** I told them what happened and they took her temperature and it was ****. There is no way that her body temperature was still normal if she passed away hours prior. We called her back because we wanted answers and she admitted that she had heat on the dog below mine and left them unattended. They killed my baby and didnt even bother to try and get her help. Nor did they even notify me that she had passed away. I am so heartbroken and angry.

    Business Response

    Date: 12/24/2022

    To whom it may concern.  The complaint received by ***************************** is partially true.  Her dog did pass away while in my care on Saturday the 17th 2022 at about 12:15, but I did not kill her dog.   The dog was never in a heated kennel, as ******* is claiming and I have told her this.  All I can  assume is that Cocoa had an underlying health condition, as the owners said themselves when they picked her up.  The recorded body temp of **** is actually what it should have been considering the time of death. The body temperature should drop .8 degrees per hour after death and a normal body temp for a dog is 101-102.5.  I feel horrible about this incident, but I did not kill her dog.  

Lisa's Pet Pawlor & Supawvised Play Pad, Inc is NOT a BBB Accredited Business.

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